Pay Rate: $24.02/hr, W2 Location: Salem, MA Duration: 12 Month Contract Work Mode: Onsite
Workdays: Wednesdays, Thursdays, and Fridays for 7.5 hours each day (22.5 hours/week max)
Responsibilities:
Assist counselors with tasks on the MassAbility case management system, including creating documents and letters, determining financial needs, initiating purchase orders and contract orders, recording case notes, and uploading/locating documents.
Fill out forms and letters using information from the MassAbility case management system, such as tuition waiver letters, various referral forms, and MBTA TAP letters.
Review various reports such as last case notes, MSGs, time and status, and sort information to share with other counselors.
Follow up on requested documentation from schools, vendors, or providers.
Coordinate data in an Excel sheet to be reviewed by counselors.
Manage and obtain information from the V Drive (internal office system that houses procedures and policy).
Manage and organize electronic files on the MassAbility case management system to secure accessibility for the counselors.
Requirements:
Positive attitude and willingness to help.
Ability to organize tasks independently.
Ability to work independently.
Ability to understand and follow spoken and written instructions.
Ability to read out and explain information on the computer screen efficiently.
Ability to learn the MassAbility case management system.
Proficiency in MS Windows, Word, Excel, Outlook, as well as online meeting platforms such as Zoom and TEAMS.