Case Management Assistant, ALTCS-HHK-Sacaton

Position Summary: Provides clerical and administrative support for the Arizona Long Term Care System (ALTCS) Department in a manner that is both high quality and rapid by performing the following duties personally. Responsible for ensuring that all critical tasks are fulfilled on a timely basis.

Critical Tasks:

• Provides clerical and administrative support services to team members such as, but not limited to, answering telephone calls, taking messages, researching information and assisting in solving problems.
• Answer telephones and give information to callers, take messages, transfers calls to appropriate individuals without delay, and contact members to verify service delivery.
• Greets patients, members and providers upon their arrival at the facility and ensures that they are directed properly while recording any necessary information as required by policy.
• Schedules member appointments in full coordination with Case Managers.
• Submission of prior authorization requests.
• Complies fully with all confidentiality regulations and policies while not disclosing any patient or member information with unauthorized persons.
• Use computers for various applications utilizing Microsoft Word, Excel and Outlook, for such programs as database management and/or word processing.
• Creates, maintains, and enter information into databases.
• Properly executes and maintains accurate and complete documentation of required paperwork and authorizations.
• Sets up and manages paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
• Operate office equipment such as fax machines, copiers, or phone systems and arranges for repairs when equipment malfunctions.
• Attend marketing and outreach events as directed to represent the department.
• Completes forms in accordance with company procedures, enters authorizations for approved services.
• Produces and mails routine cm letters and program educational materials.
• Maintains and orders office supplies.
• Coordination of Vehicle Maintenance.
• Provides education on the ALTCS program.
• Demonstrates ability to regularly change priorities to accomplish all tasks despite frequent interruptions.
• Demonstrates ability to clearly communicate, both orally and in writing, while performing all essential functions.
• Performs other special projects and duties as assigned.

Required Qualifications:

• High School Diploma, with an Associate Degree preferred.
• One to three years administrative experience in a medical environment, with behavioral health experience preferred.
• Experience working within a Native American environment preferred.
• CPR Certification.
• State of AZ Driver's License with no significant violations during the last 5 years.
• Fingerprint clearance for TCH only.
• Demonstrated ability to relate to diverse cultures and specifically the Gila River Community and/or other Native American cultures.
• Interest in medical subjects, patient services/care, and customer service.
• Prior medical environment work experience is preferred.