Case Management Assistant / Nursing Admin Assistant

About the Position

Northern Cochise Community Hospital is seeking a dependable and organized Case Management Assistant / Nursing Admin Assistant to support the RN Case Manager and Nursing Department. This position plays an important role in assisting with discharge planning, insurance authorizations, durable medical equipment coordination, outpatient services, transportation arrangements, follow-up appointments, utilization review support, and documentation in the Electronic Medical Record.

The ideal candidate will be professional, detail-oriented, and committed to providing excellent customer service while working closely with patients, families, staff, providers, and members of the interdisciplinary team.

Key Responsibilities

·         Assist the Case Manager and Nursing Department with Administration duties and discharge planning and coordination of patient care needs.

·         Prepare and review packets, obtain insurance authorizations, and support utilization review requests by phone, fax, and website updates.

·         Coordinate durable medical equipment, outpatient services, transportation, transfers to another level of care, and follow-up appointments as directed.

·         Provide patients with access to available primary care providers and community resources prior to discharge.

·         Document appropriate case management information in the Electronic Medical Record.

·         Attend weekly interdisciplinary team meetings and assist with accurate documentation.

·         Answer phones, route calls, take messages, and provide routine information as needed.

·         Develop and maintain records and files for efficient departmental operations.

·         Operate standard office equipment, including computer, fax, copier, calculator, and related tools.

·         Perform related duties as assigned.

Qualifications

·         Minimum of 6 months of experience in a hospital setting required; 1 year of hospital experience preferred.

·         Current BLS/CPR certification required in accordance with Northern Cochise Community Hospital policy.

·         Current certification in non-violent crisis intervention (CPI) required.

·         Ability to maintain confidentiality of medical, financial, employee, computer, and other sensitive information.

·         Strong written and verbal communication skills.

·         Excellent customer service skills and ability to work cooperatively with patients, families, employees, providers, vendors, and the interdisciplinary team.

·         Strong organizational skills with the ability to manage records, documentation, follow-up tasks, and competing priorities.

·         Basic computer skills and ability to use standard office equipment.

Work Environment and Physical Requirements

This position is generally performed in a hospital environment with a moderate noise level. The employee is regularly required to sit, use hands, talk, and hear; frequently reach with hands and arms; and occasionally stand, walk, stoop, kneel, crouch, crawl, and lift or move up to 50 pounds. The employee may potentially be exposed to infectious organisms during routine and emergency situations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Special Conditions

Position is Safety Sensitive / Drug-Free Workplace / Vaccination Requirements.