Case Management Assistant - Social Work - Bilingual Proficiency Preferred (12 hour shift)

Family Health Centers at NYU Langone, a designated Level 3 Medical Home, is the largest federally qualified health center network in New York State, and the second largest in the nation. It includes eight primary care sites, 40 school-based health centers and dental clinics, four day care centers, the nation's largest dental residency program, and New York State's largest behavioral health program. The network also includes 12 community medicine sites providing care to disenfranchised New Yorkers, comprehensive HIV services, chemical dependency programs, and a family support center that offers educational, vocational, and other social support programs. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.

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Position Summary:
We have an exciting opportunity to join our team as a Case Management Assistant - Social Work - Bilingual Proficiency Preferred (12 hour shift).

In this role, the successful candidate Under the direction of the Administrative Manager of Case Management, the Case Management Assistant will be responsible for providing administrative support services to the professional staff in the department. The Case Management Assistant is part of an interdisciplinary team that includes, but is not limited to, medical and behavioral health providers servicing and assessing patients who suffer from complex medical and/or psychiatric co-morbid conditions. By ensuring patients remain or become engaged in services/programming, are educated about self-care issues, and are assisted with access to care, the Case Management Assistant will be part of a team that improves patient health and thus quality of life.

Job Responsibilities:

• Determine patients care transitions needs via screening in various care settings (Emergency Room, hospital, at home, etc). Create transitional plan, when needed, with goals designed to address medical, behavioral health, and social determinants to improve health outcomes.

• Assist patient with accessing a full range of medical, behavioral health, chemical dependency, psychosocial, and community services including referral to self-help groups and community organizations.

• Advocate for patients when barriers to care exist including language and literacy barriers, access to transportation, problems with insurance coverage, child care problems, appointment scheduling conflict, etc

• Provide office and community based support services to patients (E.g.- Patient escorts to medical appointments, medical appointment reminders, assistance with obtaining medications from pharmacies, etc.)

• Assist patients and their families with benefits, entitlements, and housing as well as any other identified needs that impact patients physical health and emotional well-being.

• Maintain electronic records and compile statistical data in accordance with the departments standards. Complete documentation within required time frames

• Conduct outreach efforts in the community to engage high risk patients in case management services

• Maintain caseload size established by the department and meet monthly outreach and engagement productivity requirements.

• Assist Case/Care Manager with coordination of patient care in the community, when the patient is hospitalized, and during transition from hospital to home.

• Performs other duties as assigned or volunteered in alignment with NYULMC mission, goals and values.

• Prepare for and participate in any individual or team meetings/supervision as required by the department.

• Utilize necessary web based applications and other technologies on a variety of platforms to address population management goals and departmental needs

• With direction, assists in the completion of documentation necessary to develop and implement a post-acute discharge plan for patients.

• Collaborates with the interdisciplinary team to assist in the implementation of the discharge plan.

• Assist case managers, social workers, and other members of the interdisciplinary team in all discharge planning matters.

• Screens telephone and fax requests. Responds to inquiries and makes appropriate referrals.

• Inputs essential data from third party payors into Careport.

• Utilizes knowledge of community resources to refer patients to appropriate services to ensure continuity and quality of care. Serve as liaison with community agencies and referral services.

• Assists in obtaining authorizations for transition to the next level of care (i.e home, acute/subacute rehab facility, transportation, DME, etc.).

• Coordinates the arrangements for referrals for transportation, durable medical equipment, residential facility placements and other facilities as needed for all eligible patients.

• Assists in facilitating discharges for homeless patients, including assistance in completion of appropriate packet, getting acceptance, and arranging transportation.

• Assemble resources on available benefits/entitlements and referral services.

• Work with financial counselors to assist patients with Medicaid, Medicare, and other financial resources when necessary.

• Assists in the collection and reporting of timely, accurate statistical data.

• Assists in completion of eligibility documents, assessment forms, etc, as necessary and appropriate.

• Performs other related duties as assigned or requested.

Minimum Qualifications:
To qualify you must have a Bachelor's Degree
Minimum 1 year service in a consumer service field

Preferred Qualifications:
Bilingual proficiency in Spanish, Mandarin, Cantonese, Arabic or Russian
Healthcare experience is highly preferred
Experience working with Epic or other electronic health record systems
Experience working directly with patients
Effective oral, written communication and interpersonal skills.
Ability to work collaboratively and cooperatively within a team, and with internal and external customers.
Strong organizational skills.
Ability to set priorities.
Must be able to manage a variable workload.
Must be flexible in a changing environment.
Proficient in use of computer, ability to learn new programs.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Hospital—Brooklyn provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Langone Hospital—Brooklyn is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

View Know Your Rights: Workplace discrimination is illegal.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $35,129.60 - $57,750.00 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here