Case Management Assistant

The Case Management Assistant provides hands-on post-acute care planning services to hospitalized and emergency department patients, as assigned by an RN Case Manager or Social Work Case Manager, in accordance with department policies and procedures

1. Support RN and Social Work Case Managers in post-acute care arrangements, ensuring compliance with regulations.
2. Coordinate the transfer of complete medical records for each post-acute destination during business hours.
3. Communicate with post-acute care facilities about bed availability via CarePort. Communication may also include fax or phone
4. Provide regulatory notices (e.g., Important Message from Medicare, Choice Forms) to patients and families, and file documents as required.
5. Notify RN Case Manager or Social Work Case Manager of the patient’s post-discharge care choices promptly.
6. Arrange transportation, as required, and communicate transfer details to patients and families.
7. Arrange for durable medical equipment in the patient’s home.
8. Schedule post-discharge physician appointments.
9. Document accurate data, authorizations, referrals, entries into CarePort and/or medical record in a timely manner.
10. Act as liaison between RN and Social Work Case Managers to ensure information flow.
11. Establish collaborative relationships with case management staff, vendors, liaisons, patients, families, and caregivers.
12. Conduct post-discharge follow-up calls and refer patient concerns to the appropriate Case Manager

DCH Standards: 

• Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
• Performs compliance requirements as outlined in the Employee Handbook
• Must adhere to the DCH Mission, Vision, and Values including creating positive relationships with patients/families, coworkers, colleagues and with self.
• Performs essential job functions in a manner that ensures the safety of patients, visitors and employees.
• Identifies and reduces unsafe practices that may result in harm to patients, visitors and employees.
• Recognizes and takes appropriate action to reduce risks and hazards to promote safety for patients, visitors and employees.
• Requires use of electronic mail, time and attendance software, learning management software and intranet.
• Must adhere to all DCH Health System policies and procedures.
• All other duties as assigned.

Required:

• High school education or equivalent required

Preferred:

• CarePort and Meditech system skills preferred

Other Skills:

• Excellent clerical and organizational skills
• Excellent communication/people skills in person and on telephone
• Familiar and comfortable with medical terminology
• Computer and data entry skills; proficient in Word

Must be able to read, write legibly, speak, and comprehend English.

WORKING CONDITIONS

Work Context

• Frequent telephone contact with providers, provider office staff, hospital staff, other customers, and post-acute provider partners
• Daily and close contact with management and care management staff and community agencies.
• Work closely with patients, families, caregivers, and/or significant others
• Ability to maintain member, provider, and organization information confidentially
• Ability to cooperate and be flexible
• Ability to relate to individuals form diverse backgrounds

Physical Factors

• Requirements: Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
• Must be able to perform the duties with or without reasonable accommodation.
• Hearing and vision must be normal or corrected to within normal range.
• Physical presence onsite is essential.