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Case Management Coordinator

eTeam Inc.

Pittsburgh, PA(remote)

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JOB DETAILS
SALARY
$21.42–$23.57 Per Hour
SKILLS
Affordable Housing, Case Management, Childcare, Communication Skills, Customer Support/Service, Customer/Client Research, Data Analysis, Demographics, Diversity, English Language, Health Plan, Health Plan Membership, Healthcare, High School Diploma, Local Government, Medicaid, Multitasking, Organizational Skills, Presentation/Verbal Skills, Preventive Medicine, Problem Solving Skills, Quality Metrics, Regulations, Reimbursement, Risk, State Government, Team Player, Willing to Travel, Writing Skills
LOCATION
Pittsburgh, PA
POSTED
7 days ago
Title: Community Housing Coordinator/Case Management Coordinator
Duration: 09 Months Contract
Location: Remote position with local travel required up to 75% (travel is reimbursable)
Must reside within one of the following Southwest PA counties: Allegheny, Armstrong, Beaver, Bedford, Blair, Butler, Cambria, Fayette, Greene, Indiana, Lawrence, Somerset, Washington, and Westmoreland

Job Description:
COMMUNITY HOUSING COORDINATOR
ESSENTIAL RESPONSIBILITIES:
• Research, evaluate and analyze demographic data to identify viable housing and utility support options for members.
• Identify member barriers, develop action plans, and engage in empowering interactions to guide members towards sustainable housing options and/or utility service.
• Act as a liaison for members, Case Managers and housing agencies in assisting individuals and families with finding affordable, accessible housing.
• Engage with members of the health plan face-to-face to support their housing needs.
• Utilize the health plan’s system of record to document all interactions with and related to the health plan members.
• Serve as housing subject matter expert in affordable, accessible housing options.
• Develop strong partnerships and collaborate with community organizations and various federal, state and local government agencies such as (HUD) and the state housing authority in identifying and finding affordable housing options for members.
• Participate in the development of programs that are effective, measurable and innovative, with a special Client on reaching at risk members.
• Represent the organization at community events, including events sponsored by community partners.
• Other duties as assigned and requested

EDUCATION
• High School Diploma or GED

EXPERIENCE
• 1 year in community outreach or customer service
• 1 year working with at-risk populations

Preferred
• Experience in Medicaid regulations
• Experience in customer service/member services within the healthcare sector
• Experience working with unhoused populations

SKILLS
• Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services the ability to interact well with peers, supervisors and customers and work as a team member
• Ability to solve problems independently and creatively and be proactive, self-directed, assertive and creative in problem solving and system planning
• Ability to handle many tasks simultaneously and respond to customers and their issues promptly
• Possess good written and oral communication skills
• Have an appreciation of cultural diversity and sensitivity towards the Medicaid population with demonstrated expertise in topics related to cultural competency including working with members with limited English proficiency.
• Be aware of issues members face related to healthcare including transportation, childcare, lack of knowledge concerning preventive health, distrust of the system as well as other personal, social, financial barriers
• Must demonstrate patience and empathy when interacting with members and all internal/external customers
• Ability to establish relationships with necessary housing authorities/agencies
• Knowledge of federal and state housing laws and regulations related to housing programs, Medicaid in the state you are serving and the Medicaid benefit package

Travel Requirement:
50-75%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
• Must reside within one of the following Southwest PA counties: Allegheny, Armstrong, Beaver, Bedford, Blair, Butler, Cambria, Fayette, Greene, Indiana, Lawrence, Somerset, Washington, Westmoreland
• Remote position with local travel required up to 75% (travel is reimbursable)
• Schedule includes regular business hours Monday – Friday with occasional evening or weekend availability for community events

About the Company

e

eTeam Inc.

Looking for a great job? Join eTeam. We’re looking for talented staffing professionals to join our staff. We also provide contract assignments and full-time jobs at Fortune 2000 Companies. We’ve been named one of the best companies to work for by Staffing Industry Analysts and New Jersey Business.
COMPANY SIZE
100 to 499 employees
INDUSTRY
Other/Not Classified
FOUNDED
1998
WEBSITE
www.eteaminc.com

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