SUMMARY: The Case Manager provides case management services to children, adolescents and their families.
ESSENTIAL DUTIES & RESPONSIBILITIES: It is the responsibility of each employee to be a consistent witness for Jesus Christ and to adhere to the Statement of Faith/Standard of Moral Conduct. Further, each employee is responsible for dealing with others with a Christ-like attitude while helping them experience their worth in Christ and demonstrating behaviors reflecting CCHO's core values of Relentless Commitment, Selflessness, and Kindness.
Job-specific essential functions include the following:
- TEAM FIRST: Makes every effort to maintain a 'team first' spirit and atmosphere within the workplace environment, maintaining appropriate working relationships and promoting collaboration.
- Case Management services are focused on the client's ability to succeed in the community; to identify and access needed services; and to show improvement in school, work and family as well as integration and contribution within the community.
- Duties of the Case Manager may be conducted in person or by phone and will include those designated by the Ohio Code, as abbreviated below:
- Ongoing needs assessment.
- Assistance in achieving personal independence in managing basic needs.
- Facilitation of development of daily living skills.
- Symptom monitoring.
- Coordination and assistance in crisis management and stabilization.
- Advocacy and outreach.
- Education and training specific to the needs of the client and family.
- Interventions that eliminate barriers to seeking or maintaining education and employment.
- Activities that increase the client's capacity to positively impact his/her environment.
- Completes or assists with treatment plans (ITPs) in collaboration with client, formulating goals, objectives, and interventions relevant to client's diagnoses, and reviews, at least quarterly, on-going medical necessity of those goals and diagnoses in conjunction with client's progress in treatment.
- Aids clients in making and carrying out objectives in accordance with their mental health treatment plan, as appropriate for Case Manager role.
- Participates in Quality Improvement activities, including, but not limited to, peer and case record reviews.
- Provides input and feedback, based on observation of clients, to contribute to Therapist's development of mental health assessments and ITPs.
- Completes timely and well-written documentation in the CareLogic EHR for all clients.
- Attends wrap-around meetings and family team meetings, as needed.
- Attends agency meetings as needed, including, but not limited to staff meetings, clinical and/or small group supervision, as required, to increase & maintain competencies in mental health field.
- Engages in on-going training and maintenance of licensure and/or mental health credentials.
- Provides on-call services, as needed.
Other duties may be assigned.
SUPERVISORY RESPONSIBILITIES: Performs clinical supervision duties, as requested.
REQUIRED SKILLS & ABILITIES:
- Ability to define problems, collect data, establish facts, draw conclusions. Ability to apply common sense.
- Ability to respond to questions from managers, clients, parents, etc.
- Excellent organizational skills and attention to detail.
- Ability to use medical terms related to mental health and psychiatric care. Ability to write progress notes and all other necessary mental health paperwork for clients' charts.
- Competency with Microsoft Office Suite and the internet. Ability to use or be trained in other software, including, but not limited to electronic health record systems.
EDUCATION, EXPERIENCE, CERTIFICATIONS/LICENSES:
- High School diploma required. Bachelor's degree preferred, Social Work or Psychology, strongly preferred.
- Three years of experience in mental health or related field strongly preferred (required without Bachelor's degree); experience working with children and families strongly preferred.
- Valid Ohio Driver's License and driving record that allows employee to be covered on agency policy.
PHYSICAL REQUIREMENTS:
- Ability to talk and hear, required. Ability to sit for up to 60 minutes at a time.
- Frequently required to walk, including a requirement to stand or walk for extended periods of time.
- Often required to use hands/fingers, handle or feel; reach with hands and arms, climb or balance and stoop, kneel, crouch or crawl. Specific vision abilities required include close vision, distance vision, depth perception, and the ability to adjust focus.
- Regularly able to lift/move up to 50 pounds.
- Ability to regularly and efficiently use a computer to complete clinical notes in EHR for the purposes of Medicaid and other billing.
- Must be able to drive a vehicle legally and safely in the state of Ohio or have reliable transportation to travel to see and/or transport clients.
- Ability to cope with and tolerate moderate levels of stress.
- The noise level in the working environment is varied.
CONTINUOUS QUALITY IMPROVEMENT (CQI): All Agency staff are expected to focus on Quality improvement as a part of their job responsibilities, in an effort to make the Agency a safe and healing environment for clients and staff. This expectation includes, but is not limited to teamwork, improving service delivery, fulfilling department goals, and other job-specific tasks that encourage excellence.