The Case Manager is responsible for providing comprehensive, client-centered, strengths-based case management services to veterans in our transitional housing programs. This role supports veterans in achieving housing stability, accessing benefits, addressing barriers such as mental health or substance use, and transitioning to permanent housing.
Key Responsibilities
Intake & Assessment
Conduct intake assessments to determine eligibility, strengths, and service needs
Evaluate psychosocial, emotional, medical, and behavioral needs
Service Planning
Develop, implement, and update individualized service plans (ISPs) with measurable goals focused on housing, employment, health, and wellness within grant requirements.
Set and report out measurable goals with input from the resident and interdisciplinary team
Coordination of Services
Link residents with internal and external services such as mental health care, substance use treatment, education, employment assistance, and housing resources
Schedule and coordinate appointments, transportation, and follow-ups
Monitoring & Evaluation
Maintain accurate and timely case notes, records, and reports in compliance with agency and funding requirements (e.g., HMIS)
Regularly review and update service plans based on resident progress
Track goals and outcomes and document updates in case files
Crisis Intervention
Respond to resident crises promptly and appropriately
Implement de-escalation strategies and connect residents with emergency services if necessary
Advocacy
Advocate for resident rights and access to appropriate resources
Help residents navigate healthcare, legal, and social service systems
Facilitate or coordinate life skills workshops or group sessions on topics such as budgeting, job readiness, or wellness
Documentation & Reporting
Maintain accurate and timely case notes, progress reports, and other required documentation
Ensure confidentiality and compliance with privacy regulations
Collaboration
Participate in staff meetings, case conferences, and interdisciplinary team discussions
Communicate effectively with clinical staff, family members, probation/parole officers, and community partners
Resident Support
Provide emotional support, guidance, and mentoring to residents
Educate residents on life skills, coping mechanisms, and independent living strategies
Policy Compliance
Ensure all activities comply with organizational policies and procedures, as well as applicable laws and regulations
Assist with audits, inspections, and licensing reviews as needed
Numbers & Facts
Location
Milwaukee, WI
Salary
$24–$24.50 Per Hour
Skills
Budgetingunmatched
Calendar Managementunmatched
Case Managementunmatched
Communication Skillsunmatched
Community and Social Servicesunmatched
Emergency Servicesunmatched
Fundingunmatched
Healthcareunmatched
Internet Service Providersunmatched
Legalunmatched
Licensingunmatched
Mentoringunmatched
Organizational Skillsunmatched
Plan Meetingsunmatched
Probation/Paroleunmatched
Psychiatry and Mental Healthunmatched
Regulationsunmatched
Time Managementunmatched
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