Case Manager - ACT

Position Summary

The Case Manager is responsible for providing non-clinical support services to individuals with behavioral health needs, specifically individuals with severe and persistent mental illnesses. This position plays a critical role in client engagement, care coordination, and service access by assisting individuals in navigating healthcare, asocial services, and community-based resources.

Job Duties

• Conduct outreach and engagement activities in community, home, and clinic-based settings.
• Conduct needs assessments and crisis intervention services (e.g., IM+CANS, LOCUS).
• Establish and maintain supportive, professional relationships with clients.
• Assist with client intake, orientation, and ongoing engagement efforts to reduce barriers to care.
• Support care coordination efforts, including appointment scheduling, reminders, and follow-up.
• Plan and implement individual and group therapeutic activities.
• Collaborate with interdisciplinary teams to ensure continuity of care and service alignment.
• Assist in developing and implementing individualized service plans under supervision.
• Monitor client progress and communicate updates to clinical staff.
• Connect clients to community resources including housing, transportation, employment, food assistance, and healthcare services.
• Assist clients in completing applications and accessing public benefits or community programs.
• Advocate on behalf of clients to reduce barriers and improve access to services.
• Provide non-clinical support during crisis situations, including de-escalation and coordination with clinical staff.
• Follow established protocols to ensure client safety and appropriate escalation when needed.
• Maintain accurate and timely documentation, including service logs, outreach activities, and client interactions.
• Ensure compliance with organizational policies, confidentiality standards, and regulatory requirements (e.g., HIPAA)
• Work closely with clinicians, counselors, and case managers to support service delivery.
• Participate in team meetings, case reviews, and supervision sessions.
• Support administrative and programmatic needs, as assigned.

Qualifications

• Bachelor’s degree in Human Services, Psychology, Social Work, or a related field.
• Experience in caser management, social services, or behavioral health.
• Experience working with vulnerable populations preferred.
• CPR/First Aid preferred.
• CPI or equivalent de-escalation training preferred.
• Valid driver’s license and reliable transportation required.