Case Manager - Ambulatory - Full time

GENERAL SUMMARY:

The Case Manager is an interdependent member of the patient-centered care team or treatment team responsible for the collaborative practice of assessment, planning, facilitation, care coordination, evaluation and advocacy for options and services to meet an individuals and familys comprehensive health care needs though communication and available resources to promote patient safety, quality of care and cost-effective outcomes. Addresses the needs of patients who have experienced a critical event or diagnosis that requires complex management strategies and the extensive use of resources to optimize health outcomes along the care continuum. Provides services to patients from ambulatory, inpatient or health plan settings.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

• Conducts a comprehensive assessment of patients and family/caregivers biomedical, psychological, social, and functional needs to gage the potential impact on recovery.
• Develops personalized patient-centered care plans aimed at optimizing the patients care experience.
• Engages patients and their families as part of the care team through advocacy, ongoing communication, health education, identification of resources and service facilitation.
• Utilizes professional judgment, critical thinking, motivational interviewing, and selfmanagement techniques to assist patients in overcoming barriers to goal achievement.
• Provides counseling and interventions related to treatment decisions and end of life issues including Advanced Care Planning.
• Provides coordination as necessary to ensure patients seamlessly and safely transition between care settings.
• Advocates for appropriate delivery of services within the patients health plan benefit structure.
• Collaborates with appropriate members of the patients treatment/care team to comanage patients with complex medical and social needs. Facilitates interdependent collaborate care conferences.
• Continually evaluates the patients response to the care/treatment plan making modifications when necessary.
• Facilitates interdisciplinary collaborative case conferences that result in the development and progression of a multidimensional plan of care for each patient.
• Provides support and guidance to community health workers working as care team members for patients with complex social needs.
• Provides support and guidance to post-acute care providers working collaboratively as care team members for patients with complex social needs.
• Collaborates with external resources/agencies and post-acute care health teams to optimize patient outcomes and improve patient care experience when transitioning to the next level of care or home.
• Plans and participates in process improvement activities designed to reduce risk, inclusive of data collection, analysis, and follow-up intervention activities.
• Facilitates interventions in cases involving child abuse and neglect, domestic violence, elder abuse, institutional abuse, and sexual assault.
• Supports department-based goals which contribute to the success of the organization.
• Performs other duties as assigned.

EDUCATION/EXPERIENCE REQUIRED:

Bachelors degree in nursing or related professional field (i.e., social work, counseling, health education, etc.) or a Masters degree of Social Work.

Minimum (3) three years of clinical experience.

Excellent verbal communication and written documentation skills.

Excellent customer service and interpersonal skills including the ability to interact with internal and external customers and all levels of the organization.

Strong problem-solving, analytical, and decision-making skills.

Strong computer skills and knowledge.

Experience in discharge planning, home health care, rehabilitative medicine, community health or managed care preferred.

Knowledge of preventive service guidelines, clinical practice guidelines, behavior change theory, Medicare and Medicaid regulations and case management principles.

Knowledge of medical ethics and legal implications related to case management.

Understanding of social determinants of health and their impact on a patients wellbeing.

Well versed in facilitating community resources to meet the needs of diverse populations.

Strong organizational, planning and implementation skills with the ability to handle multiple complex patients needs simultaneously.

Strong sense of compassion with the ability to successfully advocate for patients and their families.

CERTIFICATIONS/LICENSURES REQUIRED:

Registered Nurse (RN) or a Licensed Social Worker (LMSW) with a valid, unrestricted State of Michigan license.

Certification in Case Management (CCM) by the Commission for Case

Management Certification (CCMC) or Accredited Case Manager (ACM) by the American Case Management. Required within three (3) years of hire.

Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the Henry Ford Health Customer Service Policy

Must practice the customer skills as provided through on-going training and in-services.

PHYSICAL DEMANDS/WORKING CONDITIONS:

Normal office environment with minimal exposure to noise, dust, or extreme temperatures.

Ability to work in an interprofessional team

Ability to travel to meet with patients/members as needed in a variety of care settings (specialty appointments, hospital, skilled nursing facilities, etc.)

Demonstrates flexibility in an environment of constant change

Work in a clinical environment with potential exposure to communicable disease

Additional Information

• Organization: Corporate Services
• Department: HF CIN
• Shift: Day Job
• Union Code: Not Applicable