Case Manager

The Town of Ashland seeks qualified, experienced, and energetic applicants for the position of Case Manager. Under the Department of Prevention & Human Services and the supervision of the Director & Lead Social Worker, this position will interface with Ashland residents of all ages to assist residents in accessing resources and support. This position is critical to identifying community needs and bridging the department’s delivery of prevention and social services. This position will support residents with navigating social, emotional, material, financial, or environmental stressors through case management, resource referral, and social support identification.

The Case Manager will:

• Serve as the primary applicant screener and liaison to the Ashland Emergency Fund assisting residents in navigating financial hardship
• Serve as the liaison to the Ashland Food Pantry to ensure a continuum of patron services
• Assist Ashland residents in the application process for SNAP/EBT benefits
• Assist Ashland residents in the application process for Fuel Assistance
• Assist with the implementation of the Holiday Assistance Program and Thanksgiving Meal Program
• Assist with the Ashland’s Hoarding Task Force and Ashland’s Substance Response and Support Team
• Conduct intakes and needs assessments, identify appropriate resources and next steps, and provide follow-up to help residents navigate available services
• Build supportive, professional relationships with residents and serve as an approachable point of contact for residents seeking assistance, information, referrals, or connection to community resources
• Develop and maintain a strong understanding of local, regional, and state community resources and services in order to make appropriate and meaningful connections for residents
• Conduct office and home visits with residents, as appropriate, to assess needs, provide support, and connect residents with resources
• Maintain notes, efficiently complete documentation, and document resident encounters with the department in a timely manner in the MySeniorCenter database
• Maintain Prevention & Human Services social media presence as assigned
• Identify innovative ideas and opportunities to respond to unmet resident needs and emerging community needs
• Assist with specialty projects and initiatives facilitated by the department
• Communicate with the rest of the Community Center staff for consultation and support to provide resources to the residents they serve
• Work in collaboration with other Town departments, community organizations, and service providers as needed and requested
• Commit to an LGBTQ+ affirming, multi-cultural competence, anti-racism, and anti-discrimination compassionate atmosphere

• PLUS:

  • An inspiring sense of excitement and spirit that fuels the approach to social work and today’s community challenges
  • Passionate commitment to community and unwavering belief in the role that human services plays in our communities
  • Hands-on knowledge of the principles and practices of 21st-century social work
  • Proactive, problem-solving mindset; a collaborative, flexible style; and a drive to innovate
  • Demonstrated skill in communication, team-building, organization, and public services education