Case Manager Assistant (Kiswahili, Swahili, and/or Kinyarwanda)

Provide direct support to clients as directed, deemed or appropriate at the request and/or direction of supervisory staff. Direct support includes transportation, interpretation, and translation of documents and services relating to clients, Programs, and the Agency.

• Provide interpretation and translation services, both within the Agency/Program and to outside the Agency partners, if applicable.
• Provide preventive health orientation to all clients. (Including but not limited to women's health issues and being culturally sensitive.)
• Case note all appropriate contacts and activities as directed.
• Ensure all documentation is safeguarded and turned in as directed.
• Provide transportation, as deemed necessary, from the airport (arrival), to DHHS, Social Security, the Secretary of State, employers, health appointments, and other supportive services, etc.
• Maintain ongoing communication with Case Managers and other Program staff to ensure client needs and requests are addressed.
• Maintain a professional appearance and behavior as a representative of the Agency and Program.
• Attend and actively participate in Agency and Program meetings, conferences, in-services, and other meetings deemed appropriate.

Education: High School education.

Experience: Directly related experience is preferred.

Registration, licenses, certifications, or special training: Fluency in specified language required. Additional relevant languages such as Arabic, Farsi, Chaldean, Kurdish, Tigrinya, or Somali are desirable. A valid Michigan Driver's License, access to reliable transportation and maintain appropriate insurance. Prefer the ability to work beyond the parameters of posted Agency/Program hours of operation as necessary to complete Job Responsibilities.

Physical Demands: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Ability to stand and/or walk up to 8 hours per shift.
• Work involves talking, stooping, squatting, twisting, climbing, kneeling, hearing, using hands to handle, feel, or operate objects, tools, or controls, and reaching with hands and arms.
• Vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.
• May be required to push, pull, lift, and/or carry up to 50 pounds.
• Driving as needed throughout the day.
• Ability to sit and use computer workstation, including keyboard and visual display terminal for extended periods.
• Noise in the work environment is usually moderately quiet but can be very loud at times.
• Work in an environment with various degrees of discomfort. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Emotionally able to work with information that may be traumatic in nature, as well as, work with individuals or families in crisis or experiencing trauma.

Additional Notes

This description is intended to describe the essential job functions, the general supplemental functions, and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities, and requirements of a person so classified. Other functions may be assigned and management retains the right to add or change duties at any time.