Case Manager - BHS - Clinic - Tulsa

MINIMUM QUALIFICATIONS

Education- A Bachelor’s Degree is preferred.

Experience- A minimum of one (1) year relevant work experience

Licenses & Certification - Case Manager Certification or eligibility for certification is required. Must possess a valid Oklahoma Driver’s License and be insurable.

Knowledge & Skills:

1. Knowledge social services programs and available community resources.
2. Skill in interpersonal and human relations, including teaming and collaboration abilities.
3. Skill in crisis intervention.
4. Ability to work as a team member with other staff to achieve the goals and objectives of the program.
5. Ability to follow BHS guidelines, IHS guidelines and established Policies and Procedures.
6. Ability to utilize a personal computer and its applications in a Windows environment.
7. Ability to exercise sound independent judgment establishing work priorities.
8. Ability to meet assignment deadline and interpret established policies and procedures.
9. Ability to maintain strict consumer confidentiality at all times.
10. Ability to maintain a confident, professional demeanor.
11. Basic understanding of Integrated Care, Substance Use and Suicide
12. Ability to work in an interdisciplinary setting.
13. Ability to assess and determine a patient’s needs.
14. Willingness to learn and navigate the system, being a main point of contact for shared patients and families with the ability to confidently answer questions for patient and families.
15. Other Case Management/Coordinator duties that may be assigned.

JOB SUMMARY

The purpose of the position is to ensure a holistic, whole-person approach to providing patient support, referrals and resource links.  The Case Managers/Coordinator will be responsible for maintaining contact and follow up care to patients identified.  Case Managers/Coordinator will be assigned to a BH location but also be asked to float to other clinics at times. 

WORK ENVIRONMENT

Work is performed in an office setting and on occasion at arranged job sites as required.  Occasional travel will be required in the performance of duties.

PHYSICAL DEMANDS

Position requires the demands of normal office work and possibly driving a GSA vehicle to arranged job sites as required.

ESSENTIAL FUNCTIONS

Satisfactory job performance will be determined by successful execution of the following:

1. Knowledge of tribal beliefs and customs necessary to courteously and effectively communicate with clients and their families, BHS staff, outside agencies, and the general public both orally and in writing.
2. Confers with clients to assess their individual and family needs for appropriate community referrals.
3. Develop various community relationships and knowledge of community resources necessary to assist families with identified needs.
4. Ensure confidentiality and participant protection procedures are appropriately maintained.
5. Confer with staff and BH therapist/consultants regarding client needs
6. Regular attendance is required to perform the essential functions of this position.
7. Be able to work in an interdisciplinary setting.
8. Complete required interagency and other necessary paperwork.
9. Willingness to be a team player to ensure success
10. Performs other duties as required.