Case Manager (Bilingual Spanish Required) - Residential Program

Case Manager (Bilingual Spanish Required) - Residential Program - Brooklyn, NY (Hybrid) - Contract - $30.00-$33.00 Per HR

Title: Case Manager (Bilingual Spanish Required) - Residential Program

Location: Brooklyn, NY (On-Site 4 Days and 1 Day From Home)
Employment Type: Contract - Flexible, 08:00am-04:00pm, 08:30am-04:30pm, 09:00am-05:00pm, 10:00am-06-00pm (Hybrid)

Compensation:
Pay Range: $30.00-$33.00 Per HR

Great opportunity for anyone considering contract with the chance of direct hire

About the Opportunity:
• Join a respected, mission-driven nonprofit organization that has been serving New Yorkers for generations through housing, behavioral health, refugee and family support, and community-based social services.
• This is an excellent opportunity for someone who is passionate about helping vulnerable populations while gaining the potential for long-term employment through a contract-to-hire opportunity.

Position Summary:
• We are seeking a compassionate and organized Case Manager to support adults residing in a residential housing program. 
• In this role, you will work directly with clients to help them achieve greater stability, independence, and overall well-being by coordinating services, advocating for their needs, and connecting them with community resources.
• The ideal candidate is comfortable working in a fast-paced residential environment, building trusting relationships, and responding calmly during crisis situations.

Responsibilities:
• Manage an assigned caseload of residential clients while providing ongoing case management and support.
• Meet with clients regularly to assess progress, identify needs, and develop individualized service plans.
• Coordinate referrals and connect clients with medical, behavioral health, housing, vocational, and community resources.
• Advocate for clients and assist with accessing benefits and other supportive services.
• Accompany clients to medical, psychiatric, or other essential appointments when needed.
• Maintain timely, accurate, and audit-ready documentation, including progress notes, assessments, and service plans.
• Facilitate or co-facilitate therapeutic, educational, or life skills groups and encourage resident participation.
• Respond appropriately to client crises by utilizing de-escalation techniques and coordinating emergency services when necessary.
• Conduct routine room and unit inspections while promoting a safe and supportive living environment.
• Assist with daily program operations, including meal service and client engagement activities, as needed.
• Maintain strict confidentiality and ensure compliance with agency policies and applicable regulations.
• Collaborate with multidisciplinary staff to provide high-quality, person-centered care.
• Perform additional responsibilities as assigned to support program operations.

Qualifications:
• Bachelor's degree required (Social Work, Human Services, Psychology, Sociology, or a related field preferred).
• Bilingual Spanish required
• Minimum of two years of experience working in human services, residential programs, behavioral health, housing, or a related setting.
• Experience supporting individuals experiencing homelessness, mental illness, substance use disorders, HIV/AIDS, or other complex social needs is highly preferred.
• Strong interpersonal, crisis intervention, and relationship-building skills.
• Excellent written and verbal communication abilities.
• Strong organizational skills with the ability to manage multiple priorities.
• Working knowledge of HIPAA and client confidentiality standards.
• Proficiency with Microsoft Office and electronic documentation systems.
• Flexibility to work occasional evenings, weekends, or holidays based on program needs.

Why Consider This Opportunity:
• Contract-to-hire with the potential for long-term employment.
• Competitive pay of $30.00–$33.00/hour.
• Opportunity to make a meaningful impact in the lives of individuals experiencing housing instability and other life challenges.
• Collaborative, mission-focused team environment with opportunities for professional growth and continued learning.

Please email: jisha.thomas@itmmi.com

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