Case Manager

An established social services organization is seeking a Case Manager in Brooklyn, NY. This role supports residents through assessment, advocacy, service coordination, and ongoing case management in a residential setting.

About the Opportunity:

• Shift: Day shift
• Schedule: Monday through Friday, with a Saturday rotation and one late day per week
• Hours: Standard business hours, with occasional late-day coverage and summer Fridays ending at 3:00 PM as workload permits
• Setting: Residential setting

Responsibilities:

• Manage a caseload of residents and meet with clients on a weekly and as-needed basis
• Connect clients with appropriate providers, programs, and community resources across health and human services settings
• Escort clients to scheduled and unscheduled medical and psychiatric appointments when needed
• Facilitate group activities, track participation, and support on- and off-site programming
• Maintain accurate client records, including progress notes, service plans, assessments, and updates, in an audit-ready format
• Conduct unit inspections, support follow-up needs, and ensure safe service delivery in alignment with program and food safety standards

Qualifications:

• Bachelor's degree
• At least 2 years of experience in human services
• Strong spoken and written communication skills
• Strong time management skills and the ability to multitask in a fast-paced environment
• Ability to build therapeutic relationships with clients and collaborate with internal and external partners
• Proficiency with Microsoft Office, email, and internet navigation
• Knowledge of confidentiality and HIPAA-related practices

Desired Skills:

• Background in case management
• Experience supporting individuals affected by homelessness, HIV, substance use, mental illness, or entitlement-related needs
• Experience with crisis intervention
• Flexibility to work early or late shifts, weekends, and holidays as needed
• Familiarity with ongoing training and continuing education in human services