Case Manager CCS-Youth and Family

Case Manager CCS-Youth and Family

Salary

$61,672.00 - $67,392.00 Annually

Location

Outagamie County Government Center 320 South Walnut Street, Appleton, WI

Job Type

Full-time

Job Number

2603581

Department

DHHS Mental Health

Opening Date

07/21/2026

Typical Work Hours/Shift:

Monday-Friday 8-4:30 with possibilities of comp time.

• Description
• Benefits

Outagamie County Core Values

Invested in Serving

Better Together

Create Progress

Support Through Compassion

Position Purpose

Reporting to their respective program supervisor, the Case Manager - MH serves as a case manager for assigned clients and performs related duties toward the objectives and goals of the division.

Hours: Monday-Friday 8-4:30 with possibilities of comp time and some flexibility may be required

Office is located at 320 S. Walnut St. in Appleton, WI

Comprehensive benefits package is offered including being a part of the Wisconsin Retirement System.

What It Takes to Succeed

As a Community Mental Health Case Manager, youll make a meaningful difference by helping individuals navigate services and achieve their goals. Success in this role requires excellent communication, organization, and relationship-building skills to effectively support individuals with diverse and complex needs.

In your first year, youll build a strong understanding of community resources, gain confidence in care coordination and documentation, and work collaboratively with an interdisciplinary team to provide person-centered support.

The ideal candidate is compassionate, adaptable, and committed to maintaining professional boundaries, practicing cultural humility, and prioritizing self-care to deliver high-quality services while supporting their own well-being.

Key Responsibilities

The following duties are most critical for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Provides protection and advocacy services including oversight of Chapters 51, 54 and 55.
• Transports and escorts consumers to meetings, services, appointments and other activities.
• Attends Unit and other meetings as required.
• Maintains accurate records and prepares reports and documentation for court proceedings.
• Maintains clinical files or accurate records, as appropriate, and prepares reports as required for coordination of the case and by State and Medical Assistance guidelines.
• Responds to client needs in crisis situations during work and off hours; evaluates suicide, homicide, and other risks.
• Provides on going symptom assessment and monitors clients stability, mental status, and court ordered treatment requirements at each client contact.
• Manages a caseload of individuals diagnosed with severe and persistent mental illness with a focus on supportive therapy, symptom management, employment, housing, social and recreational activities, medical management, daily living skills, and community integration.
• Provides on-call services as assigned.
• Works in conjunction and coordinates services with an interdisciplinary team.

Education/Certifications/Experience Requirements

• Bachelors degree in behavioral science or a related field required.
• Two years of experience with the respective target group preferred.
• Must possess and maintain a valid drivers license.

Required or Preferred Skills

• Ability to transport oneself from location to location in an efficient and expedient manner.
• Adhere to professional ethics and standards.
• Skill in organization including paperwork, time management and prioritization of crisis demands.
• Comprehend and interpret a variety of documents including client charts, medical, accident, and other reports; psychological evaluations and other assessment reports, school records, professional literature, policy and procedure manuals, diagnostic manuals, etc.
• Prepare a variety of documents including client records, referrals, court reports, intake and assessment records, case notes, individual treatment plans, letters and other correspondence, etc.
• Work well in a team environment displaying a supportive and positive attitude.
• Communicate effectively with clients and family members, community agencies and service providers, psychiatrists, physicians, and other medical professionals, attorneys, Human Services personnel, school personnel, and others verbally and in writing.
• Knowledge of disabilities and/or mental illness, dependent on assignment, the effects on individuals and families, and the resources available.

Outagamie County offers Benefit options and paid time off for team members that work 20+ or more hours per week. Learn more today by visiting: https://www.outagamie.org/government/departments-f-m/human-resources/employee-benefits-information

Outagamie County Diversity Statement:

Outagamie County is committed to developing, nurturing, and sustaining an equitable community and workforce where all individuals can thrive. We pledge to amplify the voices of under-represented communities or those who were historically excluded, by removing barriers that result from racial, social injustice and inequities. We strive to ensure that equity, diversity, inclusion are embedded at all levels of Outagamie County programs and departments through acknowledging, analyzing, and addressing the root causes of inequities. We will create and advance equitable polices, practices and procedures, including, but not limited to County services, recruitment and retention, policies and practices, budgeting and procurement. We commit to being transparent and will continually evaluate and update our values when identified goals and objectives are not being achieved or sustained. Outagamie County will strive to create an inclusive environment where every community member feels like he/she/they belong.

OUTAGAMIE COUNTY IS AN EQUAL-OPPORTUNITY EMPLOYER. IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, THE COUNTY WILL PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE EMPLOYEES AND INCUMBENTS TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE EMPLOYER.

OUTAGAMIE COUNTY OFFERS A COMPREHENSIVE AND HIGHLY COMPETITIVE BENEFITS PACKAGE TO ITS EMPLOYEES.

LEVELS OF BENEFITS CAN VARY BASED ON EMPLOYMENT STATUS AND EMPLOYEE GROUP.

Medical Coverage

Outagamie County currently offers eligible employees a Low-Deductible Health Plan and a High Deductible Health Plan with a Health Savings Account (HSA). Each of these plans are available for single or family coverage at affordable rates.

Dental Coverage

Eligible employees may choose either single, limited family, or family coverage.

Vision Coverage

Outagamie County offers single, employee plus one, employee plus children, and family voluntary vision insurance for those that are benefit eligible. Vision insurance coverage provides an opportunity for employees to save money on routine vision exams, contacts, eyeglass frames, and lenses.

Life Insurance

Outagamie County provides group life insurance for full-time employees. The cost of this coverage is paid for in full by the County.

Voluntary Short-Term Disability Insurance

Short-Term Disability pays the employee a portion of his or her income for a specified period of time, as determined by the plan. The Short-Term Disability plan provides coverage for injuries and illnesses that occur outside of work. The premium for this coverage is paid entirely by the employee and is available to active employees that meet the hours threshold requirements.

Long-Term Disability Insurance

All regular, non-union full-time employees are eligible for long-term disability coverage. Premiums are fully paid by the County.

Wisconsin Retirement System

Wisconsin Retirement Program helps provide for financial security during retirement. Monthly annuity payments at retirement are calculated using years of creditable service, average earnings (based on three highest years of earnings), formula factors, age at retirement and selected annuity option.

The retirement plan consists of two parts: an employee-required portion and an employer-required portion. Outagamie County pays the employer portion, and employees are responsible for paying the employee-required portion, which is determined by the state each year. Enrollment is required for eligible employees. Eligibility is determined based on Wisconsin Retirement System plan rules.

Deferred Compensation

Deferred Compensation allows employees to set aside pre-tax earnings toward retirement. Employees can save up to 100% of their compensation, to a maximum of $23,500 annually, or as little as $10.00 per paycheck. The amount deferred reduces year-end state and federal income tax base. All the earnings will accrue tax-deferred until such time as the assets are withdrawn, generally at retirement, termination, or other special circumstances. There is also an after-tax 457 Roth contribution option.

Flexible Spending Account Plan

The Flexible Spending Account Plan saves money by allowing the employee to pay for certain medical related expenses and dependent care expenses on a pre-tax basis, reducing annual taxable income resulting in Federal, State, Social Security, and Medicare tax savings.

Employee Assistance Program

Outagamie County has an Employee Assistance Program (EAP). The services offered as part of the Countys plan are a benefit provided at no cost to its employees and their immediate family members to help deal with lifes stresses. EAP consists of caring individuals who are certified counselors. They offer professional support and direction towards resolving problems or concerns. They can also help by referring the employee to another resource if assistance is needed beyond the EAP.

Paid Time Off

Outagamie County offers several paid time off benefits that include: vacation, personal holidays, national holidays, sick leave, bereavement leave and military leave.

Employee and Family Clinic

Primary Health Services, Acute Health Care and Physical Therapy are available to employees and dependents ages 12 months and up (age 13 and up for physical therapy), who are covered on a county health plan. A Health Coach is available to all employees, and to dependents covered under a county health plan age 14 and older. There is an onsite location and a shared clinic site location.

Fitness Center

Located at the downtown campus, a brand new fitness center with treadmills and other gym equipment is available to all employees from 5am to 10pm daily.

Pet Insurance

Please note that the pet insurance offers are discounts offered to Outagamie County employees and are not programs sponsored by Outagamie County. Please contact the companies directly for any questions, concerns or service issues.

If you would like to learn more, please click below about the benefits.

Values of Excellence (Recognition Program)

A program designed to celebrate the big wins, the daily efforts and everything in between of our county employees, which such a great place to grow, work, and thrive together. Where anyone as a county employee can recognize someone for a job well done!

Continuing Education

Outagamie County encourages continuing education by offering Education Reimbursement. This reimbursement is intended to provide assistance to the employee for out-of-pocket expenses for continuing education for the mutual benefit of the employee and Outagamie County, not covered in the departmental budget.

Any Outagamie County employee in good standing, averaging twenty (20) hours or more per week during the six (6) months prior to the start of the course, is eligible to apply. This statement is not all-inclusive in regard to tuition reimbursement.

https://www.outagamie.gov/Our-County/Human-Resources/Employee-Benefits-Information

Employer Outagamie County

Address 320 S. Walnut Street

Appleton, Wisconsin, 54911

Phone (920) 832-1669

Website https://www.outagamie.gov/Home