Nature of Work: Responsible, professional case management, administering to the needs of elderly individuals. Providing scheduling, training and monitoring quality of work of subordinate staff. Coordinate emergency service with other service agencies. Promote Council on Aging programs. Maintain productive professional networking relationships.
Serve as first point of contact for new clients and develop case plans. Assess needs and delivery of services through available resources. Provide information and referrals. Create and maintain client files. Make in-home case management visits as needed. Address legal/financial/ abuse/neglect issues and coordinate services with DHR, County Conservator and other professionals needed to secure assistance. Serves as client advocate, provide assistance from governmental and private agencies. Responsible for locating available known resources within family, community and other service agencies. Provide insurance assessments and benefit checkups. Provide work schedules, training, and monitors quality of support staff’s work. Manage and evaluate clients for the Frozen Meal, S.A.I.N.T.S. and Telephone Reassurance Programs. Initiate contact of case services needed and secure services. Represent, COA on committees, serving as COA representative to the local V.O.A.D. program, seeking to secure aid for the elderly. In the event of a disaster, Case Managers serve as a Long-Term Recovery case manager, evaluating seniors needs and coordinating with local agencies and volunteers to meet those needs. Evaluates and coordinates frozen meals delivery for Baldwin County. Coordinates Medicaid Waiver referrals. Actively involved with the Ozanam Charitable Pharmacy program and evaluates clients in need of prescription assistance not available through the pharmaceutical companies. Assists Seniors in sorting through Medicare Part D providers and provides information on the various options available. Assist with Medicare enrollment if necessary. Train and assist COA Case Workers, reviewing cases, keeping information updated on new programs, and changes to existing programs. Coordinates emergency services with other agencies. Provide community outreach, distribute, and promote program information. Holds public education events for local civic groups and organizations; health fairs, presentations upon request. Educate area medical professionals on COA programs possibly benefiting their patients. Case Managers work under the direction and supervision of Baldwin County Council on Aging Director and/or Assistant Director, and are evaluated through periodic reviews of case records and reports.
Successful applicants must pass a criminal and motor vehicle background check and will be subject to a pre-employment drug test and physical.