Mission StatementThe Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.LocationPhoenix Family ServicesStatusFT/Non-ExemptQualificationsHigh School Graduate or equivalentComputer literate MS Office ProductsExcellent verbal and written communication skillsGeneral working knowledge of Social ServicesGood organizational skillsMust pass a background checkMust have or be able to obtain a Fingerprint clearance cardResponsibilitiesInterviews clients by phone and in person to determine eligibility for the Phoenix Family Services Emergency Assistance programSubmit guarantees to various utility companiesWork with landlords to collect and process information for the purpose of rental assistance in an accurate and timely mannerMaintain client confidentiality within all aspects of duties relating to the collection and reporting of client-based informationInterviews clients to determine their needs and refer them to the appropriate community agencies and servicesActs as a liaison between clients, organizations and utility agenciesComplete a variety of paperwork accurately and is a timely mannerAbility to work within a budget for grant purposesCreates and updates manual or computer database client files while maintaining records required for follow upEncourages clients to utilize community opportunities, resources, and servicesKeeps current files of social services available to area residentsCommunicate within the Case Manager team for decision makingMaintains regular and reliable attendanceDemonstrates superior seamless customer service, integrity, and commitment to innovation, efficiency and fiscally responsible activityOther duties as assigned by the supervisor as it relates to the positionPhysical RequirementsQualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result. While performing the duties of this job, the employee is regularly required to walk, stand, climb or balance, stoop, kneel, crouch, crawl and reach with hands and arms on a continuous basis. The employee must regularly lift and/or move up to 20 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus. Must have the ability to operate a telephone, a desktop or laptop computer, as well as the ability to access and produce information from a computer, and to understand written information.#J-18808-Ljbffr