Position SummaryThe Case Manager is responsible for supporting residents through comprehensive case management services, helping them navigate legal, personal, educational, employment, and community resource-related needs. This role serves as a key advocate for residents by coordinating care, maintaining compliance requirements, connecting residents to appropriate resources, and developing individualized plans that support long-term success and recovery. The ideal candidate is highly organized, resourceful, and compassionate, with strong critical thinking skills and a desire to help individuals overcome barriers and achieve sustainable life change. Key Responsibilities Case Management & Resident SupportSchedule and conduct meetings with residents to assess needs and track progress. Develop individualized treatment plans designed to support residents' personal, legal, educational, and employment goals. Work collaboratively with care teams to ensure residents receive appropriate support and services. Maintain accurate and timely case notes, documentation, and resident records. Monitor resident progress and identify barriers to success. Assist residents in accessing community resources, benefits, and support services. Provide guidance and accountability to residents throughout their recovery journey.
Legal Case ManagementServe as a liaison between residents and external agencies, including probation officers, courts, attorneys, and other legal entities. Monitor and support resident compliance with legal requirements. Prepare and submit monthly program update letters and other required documentation. Represent No Longer Bound in court proceedings when necessary. Maintain detailed records regarding resident legal matters and case status updates.
Resource Navigation & Community PartnershipsConnect residents with community resources, educational opportunities, healthcare services, housing resources, and employment support. Maintain current knowledge of local community resources, benefits, eligibility requirements, and referral processes. Build and maintain relationships with community partners and service providers. Advocate for residents while helping them develop independence and self-sufficiency.
Required Skills & CompetenciesResource NavigationStrong knowledge of community resources, government benefits, support programs, and eligibility requirements. Ability to connect residents with appropriate services and advocate on their behalf.
Organization & EfficiencyAbility to manage multiple cases simultaneously while maintaining accurate documentation and meeting deadlines. Strong time management, prioritization, and follow-through skills.
Critical ThinkingAbility to assess resident needs, evaluate complex situations, navigate treatment and recovery plans, and develop sustainable solutions. Strong problem-solving and decision-making skills.
Communication & Relationship BuildingExcellent verbal and written communication skills. Ability to build trust and rapport with residents, staff, community partners, and legal entities. Ability to handle sensitive and confidential information with professionalism.
Education & ExperiencePreferred QualificationsBachelor's degree in Social Work, Psychology, Counseling, Human Services, Healthcare Administration, or a related field with 1–2 years of relevant supervised experience.
Alternative QualificationsCandidates without a bachelor's degree must possess a minimum of 4 years of direct case management, social services, behavioral health, recovery, healthcare, or related experience.
Highly Preferred Additional QualificationsPassion for No Longer Bound's mission and values. Ability to work effectively in a Christ-centered environment. Strong attention to detail and documentation accuracy. Ability to maintain confidentiality and professional boundaries. Valid driver's license and reliable transportation. Ability to pass a background check and drug screen.
Physical RequirementsAbility to travel locally to courts, partner agencies, and other appointments as needed. Ability to sit, stand, walk, and work on a computer for extended periods.
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