Case Manager - Intake &Gudardianship

Counseling Intake

•             Answer and assess incoming service requests by phone, in person, and through referrals

•             Schedule appointments, verify insurance, and connect clients to the right programs or community resources

•             Maintain intake records, waitlists, and referral documentation

•             Respond to crisis situations and follow agency protocols for safety and mandated reporting

Guardianship Case Management

•             Provide person-centered case management for adults under FSRV guardianship, consistent with Virginia DARS standards

•             Conduct client assessments and develop individualized care plans; maintain monthly face-to-face contact

•             Advocate for clients in hospitals, nursing homes, assisted living, and community settings

•             Assist clients with benefits enrollment (Medicaid, Medicare, etc.) and attend court proceedings as required

•             Maintain accurate, timely records and provide on-call support as needed

What We’re Looking For

•             Bachelor’s degree in Social Work, Human Services, Psychology, or a related field (relevant experience may be considered)

•             At least 1 year of experience in social services, behavioral health, case management, or a related setting

•             Strong communication, organizational, and advocacy skills

•             Sound judgment and the ability to work independently with a diverse caseload

•             Comfortable working with vulnerable populations including older adults, individuals with disabilities, and those with mental health needs

•             Valid driver’s license, reliable vehicle, and willingness to travel throughout the Roanoke Valley service area

Benefits

•             Supportive, mission-driven team environment

•             Trauma Informed Work Culture

•             Health Insurance

•             Paid time off

FSRV is an Equal Opportunity Employer.