Case Manager (JTR- Behavioral Health)

Case Manager (JTR- Behavioral Health)

Salary

$51,005.00 - $67,582.00 Annually

Location

10005 E. Osborn Rd, Scottsdale, AZ

Job Type

Full-Time

Job Number

100071-260807

Department

Health & Human Services

Opening Date

08/07/2026

Closing Date

8/23/2026 11:59 PM Arizona

• Description
• Benefits

Definition

Under direct supervision from the Behavioral Health Services Manager, provides case management services to either children/families or the adult clients of the Division of Behavioral Health Services programs. Incumbent ensures that quality, effective and efficient services are provided to clients and that the clients are receiving services to meet their basic needs of becoming self-sufficient. Incumbent assists clinical staff in the implementation of specific treatment plans and coordinates with other service providers to ensure the necessary psychological, social and economic services/entitlements are acquired and provided. This job class is treated as FLSA Non-Exempt.

Essential Functions: Essential functions may vary among positions and may include the following tasks, knowledge, skills, abilities, and other characteristics. This list of tasks is ILLUSTRATIVE ONLY and is not intended to be a comprehensive listing of tasks performed by all positions in this classification.

Examples of Tasks

1. Recruits, identifies, and interviews eligible clients in accord with program criteria. Evaluates social, mental health/substance abuse, behavioral and financial service needs, and verifies information provided by clients.

2. Provides case management services for eligible clients by developing cost effective and clinically appropriate service plans. Arranges for provision of or referral to necessary services and monitors service plans. Develops discharge plan and documents necessary information in clients records. Coordinates case management services with respective clinical staff.

3. Confers with representatives from public and private agencies and organizations such as, but not limited to, Social Security, State/Tribal Welfare Offices, AHCCCS, Legal Aide, Psychiatric hospitals, Behavioral Health Agencies, and Residential Treatment Facilities to assist clients in applying for and obtaining appropriate needed services.

4. Ensures clients compliance through documentation of participation and progress on treatment plan. Assists with client support services, such as arrangements for childcare and transportation to ensure compliance and progress.

5. Maintains statistical data on clients to meet programs reporting requirements. Prepares reports, case histories and case studies as required. Maintains accurate database for easy retrieval and reference purposes. Prepares periodic reports from records, as required. Maintains current case files. Ensures accurate record keeping, using computerized database. Records information to ensure maximum confidentiality. Establishes and maintains client records in accordance with program policy and procedures.

6. Participates in weekly case staffing or staff meetings. Discusses issues or cases that require additional input and planning. Provides alternative solutions to issues to ensure the greatest benefit for clients in accomplishing the client goals. Provides updates on the status of clients in long-term residential treatment to clinical staff.

7. Serves as communicator and facilitator between individuals, families, clinic staff, other community health personnel, contract providers and state agencies to ensure continuity of care between providers. Monitors clients compliance with prescribed treatment plan, including making reports to physician on psychotropic medical treatments.

8. Provides support and assistance to family members in dealing and coping with clients illness, difficulty, mental health/substance abuse problem, etc.

9. Provides transportation for clients, as needed.

10. Performs other duties as assigned to maintain and enhance program and agency operation.

Knowledge, Skills, Abilities and Other Characteristics:

• Knowledge of the culture, customs, traditions, history and government of the Salt River Pima- Maricopa Indian Community.
• Knowledge of the needs of families within the SRPMIC.
• Knowledge of policies, procedures, rules and guidelines (State and Tribal) for related HHS programs, including procedures on confidentiality of case files.
• Knowledge of such programs as, but not limited to: tribal mental health ordinance, involuntary commitment, AHCCCS, and Title IXX.
• Knowledge of case management techniques and practices as well as crisis intervention methods.
• Knowledge, at a working level, of the uses and side effects of psychotropic medications.
• Knowledge (basic) understanding of behavioral problems and serious, often chronic, mental illness and substance abuse.
• Skill in assessing client needs and identifying resources/services available to meet needs.
• Skill in interviewing clients under stressful situations.
• Skill in establishing and maintaining effective working relationships with the clients, SRPMIC staff, and representatives of resource agencies.
• Skill in using the personal computer and related software, in order to fulfill job requirements.
• Ability to communicate effectively, both orally and in writing.
• Ability to establish and maintain accurate record keeping systems and procedures, including computerized record keeping.
• Ability to working evenings, weekends and to travel in state, as needed.
• Ability to make home visits and provide alternative solutions for family services needed.
• Ability to drive various SRPMIC vehicle(s).
• Ability to work with a variety of staff members in a team approach to service delivery.
• Ability to operate a variety of standard office equipment including photocopiers, FAX machines, typewriters and personal computers.

Minimum Qualifications

• Education & Experience: Bachelors degree in Counseling, Social Work, Psychology or closely related area and experience equivalent to three (3) years full-time in social services field or with community outreach work. In lieu of the Bachelors degree, candidates with an Associates degree in a related field and experience equivalent to five (5) years full-time professional level experience in social services, community outreach or a rehabilitation treatment setting will be acceptable.
• Equivalency: Any equivalent combination of experience that will allow the applicant to satisfactorily perform the duties of the job may be considered when filling the position.
• Underfill Eligibility: An enrolled Community Member whom closely qualifies for the minimum qualifications for a position may be considered for employment under SRPMIC Policy 2-19, Underfill

Special Requirements

• May be required to work beyond normal work hours including nights, weekends and holidays.
• Must have current certification in First Aid and CPR prior to working with patients.
• Due to the confidential and sensitive nature of this position, successful completion of an extensive background investigation is required.
• May be required to travel
• Must possess and maintain a Valid Arizona Driver's License.
• Employees in, and applicants applying for, jobs providing direct services to children are subject to the "Community Code of Ordinances", Chapter 11, "Minors", Article X. "Investigation of Persons Working With Children". New hires in clinical roles must present valid BLS certification (Healthcare Provider BLS for clinicians) prior to the first day of patient care.
• Exception - For all Journey to Recovery direct care employees, valid CPR/BLS certification and First Aid certification must be provided on the first day of employment or within 7 days of hire.
• Ensures all patient information is kept confidential and complies with Health Insurance Portability and Accountability Act (HIPAA) regulations and SRPMIC HHS policies and procedures.

Prior to hire as an employee, applicants will be subject to drug and alcohol testing. Will be required to pass a pre-employment background/fingerprint check.

"SRPMIC is an Equal Opportunity/Affirmative Action Employer" Preference will be given to a qualified:Community Member Veteran, Community Member, Spouse of Community Member, qualified Native American, and then other qualified candidate.

In order to obtain preference, the following is required: 1) Qualified Community Member Veteran (DD-214) will be required at the time of application submission 2) Qualified Community Member (must provide Tribal I.D at time of application submission),3) Spouse of a Community Member (Marriage License/certificate and spouse Tribal ID or CIB is required at time of application submission), and 4) Native American (Tribal ID or CIB required at time of application submission).

Documents may be submitted by one of the following methods:

1) attach to application

2) fax (480) 362-5860

3) mail or hand deliver to Human Resources.

Documentation must be received by position closing date.

TheIHS/BIA Form-4432 is not accepted.

Your Tribal ID/CIB must be submitted to HR-Recruitment-Two Waters.

Salt River Pima-Maricopa Indian Community Employee Benefits Overview

Salt River Pima-Maricopa Indian Community (SRPMIC) is committed to supporting the health, well-being, and financial security of our employees. We offer a comprehensive benefits package to employees, designed to enhance your quality of life both at work and at home. Below is a summary of the benefits available to SRPMIC employees. Plan details and eligibility requirements are provided upon hire and are subject to change.

Health Care Benefits

SRPMIC provides medical, dental, vision, and life insurance coverage for all regular full-time employees enrolled in standard plans. These benefits represent a significant part of your total compensation.

Medical: Choose from three plan options to fit your needs-the Low Deductible Plan, the Mid-Deductible Plan, and the High Deductible Health Plan (HDHP) with a Health Savings Account (HSA). As a self-funded plan, SRPMIC directly covers the cost of medical, pharmacy, dental, and vision services for all participants.

Dental: Enjoy nationwide access to the Humana Dental PPO/Traditional Preferred network, offering flexibility and choice in selecting dental care providers.

Vision: Coverage is provided through Davis Vision, including eye exams, lenses, frames, and contact lenses. Members also benefit from discounted rates on additional eyewear and services.

Life Insurance: All eligible employees are automatically enrolled in a fully paid basic term life insurance policy with a matching accidental death benefit.

Retirement Plans

SRPMIC supports your long-term financial goals through multiple retirement plan options:

401(k) and Roth Plans: Eligible employees can participate in both pre-tax and post-tax retirement savings plans. SRPMIC contributes 5% of your compensation to the pre-tax 401(k) and matches up to 3% of your salary deferral contributions.

Public Safety Personnel Retirement System (PSPRS): Available to eligible certified police officers and firefighters.

Arizona State Retirement System (ASRS): Available to Salt River School educators.

Health Reimbursement Arrangement (HRA): A retiree HRA with Health Equity, which is a tax-advantaged employer-funded account that retired employees (Age 55+) can use for qualified medical expenses, including some premiums, and out-of-pocket expenses such as copays and deductibles.

Paid Leave & Holidays

Annual & Sick Leave: Employees accrue separate balances for sick and annual leave each pay period. Sick leave may be used for personal or family illness and medical appointments, while annual leave covers vacation or personal time.

Holidays: SRPMIC observes 15 paid holidays each year, including two discretionary holidays and one day of birthday leave.

Other SRPMIC Paid Benefits

Short-Term Disability

Long-Term Disability

Employee Assistance Program (EAP)

SRPMIC offers a confidential Employee Assistance Program through SupportLinc, available at no cost to employees, their dependents, and household members.

Additional Voluntary Benefits

WellPath Wellness Program: A voluntary wellness initiative that encourages healthy living and rewards participation with incentives. Available to all employees and their dependents.

Flexible Spending Accounts (FSA): Administered by HealthEquity, FSAs allow you to pay for eligible health and dependent care expenses with pre-tax dollars.

Health Savings Account (HSA): Available to employees enrolled in the HDHP.

Supplemental Life & AD&D Insurance: Employees may purchase additional life and accidental death coverage for themselves and their dependents.

Public Service Loan Forgiveness (PSLF): SRPMIC is a qualified employer under the PSLF program. Employees may be eligible for federal student loan forgiveness.

At SRPMIC, we value our employees and are proud to offer benefits that support your health, well-being, and future.

Employer Salt River Pima-Maricopa Indian Community

Address 10005 E Osborn Road

Scottsdale, Arizona, 85256

Phone 480-362-7925

480-362-7925

Website http://www.srpmic-nsn.gov/employment