Case Manager

Qualifications – Non-Medical Case Manager (Louisiana)

Education & Experience

• High school diploma or GED required; Associate’s or Bachelor’s degree in Human Services, Social Work, Psychology, or related field preferred.

• Minimum 1–2 years of experience working with individuals with developmental disabilities, the elderly, or other vulnerable populations.

• Familiarity with Louisiana Medicaid Waiver Programs, including CCW (Community Choices Waiver), ROW (Residential Options Waiver), SIL (Supported Independent Living), and other HCBS (Home and Community-Based Services) programs.

Knowledge, Skills, & Abilities

• Understanding of ADLs (Activities of Daily Living) and IDLs (Instrumental Activities of Daily Living) support requirements.

• Ability to create, review, and implement individualized service plans (ISPs).

• Basic knowledge of medication administration guidelines and ability to verify medication training compliance for Direct Service Workers (DSWs).

• Strong organizational, documentation, and time management skills.

• Proficient in Microsoft Office Suite, case management software, and electronic health record systems.

• Excellent written and verbal communication skills, including the ability to work with clients, families, providers, and state agencies.

• Conflict resolution and problem-solving skills.

Licenses & Requirements

• Current valid driver’s license.

• Reliable transportation with proof of insurance (travel between client homes and community resources required).

• Ability to pass state-required background checks and drug screening.

• Completion of state-required trainings, including Abuse/Neglect Prevention, HIPAA, Person-Centered Planning, and Crisis Intervention.

• CPR and First Aid certification preferred.

Physical Requirements

• Ability to sit, stand, and walk for extended periods.

• Occasional lifting of up to 25 pounds to assist with mobility aids or daily activities.

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