Behavioral Health, Case Management, Communication Skills, Community Health, Community Relations, Community Support, Computer Skills, Computer Telephony Integration (CTI), Crisis Intervention, Cross-Functional, Customer Relations, Customer Support/Service, Detail Oriented, Documentation, Documentation Plan, Driver's License, Health Plan, Healthcare, Homeless Services, Interpersonal Skills, Laundry, Nonprofit, Organizational Skills, Problem Solving Skills, Program Evaluation, Psychiatry and Mental Health, Regulatory Compliance, Team Player, Time Management
Bonus Opportunities:
- $1,000 Retention Bonus (paid after 90 days of successful employment)
- $250 Employee Referral Bonus
Program Overview:
RHD Montgomery County Homeless Services offers a safe place to stay and assistance for individuals experiencing homelessness, helping them transition towards independent living. This is a new site located in Lansdale, PA, and the program specifically caters to single adults without housing. Clients have access to dedicated caseworkers who help them find permanent housing and apply for necessary benefits. Additionally, we provide practical support such as laundry facilities, transportation, meals, clothing, and essential life skills training.
This program provides a safe environment and comprehensive support services to help individuals transition to stable, independent living. Services include case management, housing support, life skills training, and access to essential resources.
Position Overview:
The Case Manager plays a critical role in supporting participants at Genny’s Place by coordinating services, connecting individuals to community resources, and helping them achieve their recovery and housing goals.
This role requires a compassionate, proactive professional who can advocate for participants, manage multiple responsibilities, and work collaboratively within a multidisciplinary team.
Key Responsibilities:
Team-Based Planning:
- Collaborate with a multidisciplinary team to develop and implement person-centered recovery plans.
- Partner with participants, clinical staff, and community stakeholders to support goal achievement.
- Build and maintain relationships with community agencies and service providers.
Direct Client Support:
- Provide community-based case management services focused on housing stability, recovery, and independence.
- Assist participants with accessing benefits, housing, and community resources.
- Transport participants to appointments and support engagement in services.
Administrative & Documentation:
- Complete assessments, service plans, and required documentation in compliance with organizational and regulatory standards.
- Maintain accurate and timely records in accordance with program and funder requirements.
- Identify service gaps and recommend improvements to enhance program effectiveness.
Qualifications:
- Bachelor’s degree in Human Services or related field preferred (or equivalent experience).
- Minimum of 2 years of experience supporting individuals in behavioral health, substance use, or IDD services.
- Case management experience preferred.
- Valid driver’s license and reliable transportation required.
- Intermediate computer skills and ability to use electronic systems.
Core Competencies:
- Strong communication and interpersonal skills.
- Ability to build trust and rapport with diverse populations.
- Knowledge of community resources and behavioral health systems.
- Crisis intervention and problem-solving skills.
- Organizational skills and attention to detail.
- Commitment to ethical practice, confidentiality, and person-centered care.
Why Join Us?
- Make a meaningful impact supporting individuals experiencing homelessness.
- Be part of a mission-driven, collaborative team.
- Opportunities for professional growth and development.
About Resources for Human Development:Resources for Human Development is a national human services nonprofit with the broadest possible service mission, and specializes in creating innovative, quality services that support people of all abilities wherever the need exists.
RHD's Montgomery County Homeless Services provides a range of services for individuals experiencing homelessness in Montgomery County, PA. It includes Todi's Place of Hope, Genny’s Place, Critical Time Intervention (CTI), Montco Street Outreach, and Homeless Health Initiative.
Todi's Place of Hope and Genny’s Place both offer a safe place to stay and assistance for individuals experiencing homelessness, helping them transition towards independent living. The programs specifically caters to single adults without housing. Clients have access to dedicated caseworkers who help them find permanent housing and apply for necessary benefits. Additionally, we provide practical support such as laundry facilities, transportation, meals, clothing, and essential life skills training.
Critical Time Intervention (CTI) is a blended case management service that provides support, for a duration of nine months, to adults experiencing homelessness in Montgomery County who also have significant mental health needs. Further, CTI aims to understand the impact of trauma on the lives of those we serve. By evaluating program practices and improving our interactions with clients, ultimately the program will have an advanced understanding of the relationships between trauma, substance use, and mental illness.
The Street Outreach team provides support to single adult households actively experiencing homelessness in Montgomery County’s eastern and central regions. The team provides clinical engagement, resource connection, referrals, and person-centered problem solving to stabilize housing situations or find alternative solutions. The team supports individuals in encampments, livening outside, or staying in places unfit for human habitation.
RHD’s Homeless Health Initiative is a collaboration between RHD’s programs providing emergency housing in Philadelphia and Montgomery County. The goal is to help individuals at these programs establish relationships with community-based healthcare services and guide access to the benefits of their health plans, such as vision and dental care. Through this Initiative, they aim to address the social, physical, and behavioral health issues that typically lead to poor health outcomes for this vulnerable population. The Homeless Health Initiative is funded by Keystone First, and it involves close collaboration and information sharing regarding a participant’s medical needs.