Case Management, Childcare, Communication Skills, Consumer Regulations, Customer Experience, Customer Support/Service, Data Analysis, Employee Assistance Plan, Health Plan, Interpersonal Skills, Leadership, Legal, Legal Documents, Litigation, Multitasking, Negotiation Skills, Orthodontics, Payroll Tax, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Project/Program Management, Regulations, Relationship Management, Risk, Stock Purchase Plans, Team Player, Time Management, Vision Plan, Writing Skills
As a Case Manager in the Litigation Department, you will be responsible for managing, evaluating, negotiating, and settling consumer cases for both vehicle and energy products. This role requires you to work in an autonomous capacity but also closely with diverse stakeholder groups such as litigation attorneys, paralegals, and other relevant business partners to resolve high-risk consumer cases.
You will be engaged in various aspects of pre-litigation correspondence, including those with customers, attorneys, and regulators. Manage high-volume pre-litigation consumer cases and evaluate case merits with legal, financial, and customer experience considerations.
- Negotiate favorable outcomes through expert understanding of Tesla products and contracts, liaising with attorneys and customers.
- Appear on behalf of Tesla and/or prepare witnesses and draft legal documents for small claims cases, lemon law, warranty arbitrations, regulatory body complaints, and settlements, including manufacturer responses and statements.
- Develop and manage relationships with regulatory bodies regarding consumer issues.
- Maintain professionalism in all interactions with colleagues, customers, attorneys, and regulators.
- Collaborate with diverse stakeholders to provide insights and make practical business recommendations.
- Champion process improvement by identifying opportunities to streamline workflows based on litigation trends.
Requirements:
- Bachelors Degree and/or 4 years in litigation, customer service, or related position, or equivalent experience.
- Experience working under pressure in a fast-paced environment while consistently meeting standards for productivity and quality.
- Demonstrates ability to work as a flexible and effective team member.
- Exceptional interpersonal communication skills, both written and verbal.
- Deadline-driven and ability to multitask.
- Data analysis, problem-solving, and project management skills.
- Demonstrates strong leadership skills, i.e., ability to take charge, has confidence to interact with all levels, can set objectives, will drive results, and is a team player.
Benefits:
Along with competitive pay as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Medical plans: Plan options with 0 payroll deduction.
- Family-building: Fertility, adoption, and surrogacy benefits.
- Dental: Including orthodontic coverage.
- Vision plans: Both have options with a 0 paycheck contribution.
- Company Paid Health Savings Accounts (HSA) Contribution when enrolled in the High-Deductible medical plan with HSA.
- Healthcare and Dependent Care Flexible Spending Accounts (FSA).
- 401k with employer match.
- Employee Stock Purchase Plans and other financial benefits.
- Company paid Basic Life, AD&D, Short-term, and long-term disability insurance (90 day waiting period).
- Employee Assistance Program.
- Sick and Vacation time.
- Flex time for salary positions.
- Accrued hours for Hourly positions and Paid Holidays.
- Back-up childcare and parenting support resources.
- Voluntary benefits to include critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance.
- Weight Loss and Tobacco Cessation Programs.
- Tesla Babies program.
- Commuter benefits.
- Employee discounts and perks program.