Case Manager

We are seeking a Case Manager to support individuals in achieving housing stability and overall well-being. This role requires strong organizational skills, comfort managing a caseload of 20+ clients, and the ability to work effectively within harm reduction and trauma-informed care models.

Key Responsibilities

• Interact with clients regularly and audit case files and paperwork to ensure accuracy and compliance

• Meet with clients on a monthly basis to ensure connection to essential resources, including: Mental health services, Employment and job?sourcing support, Daily hygiene and basic needs resources

• Assist clients with obtaining and replacing benefits and vital documents, including: State ID, Birth Certificate, Social Security Card

• Provide employment assistance and facilitate housing referrals

• Ensure all clients receive appropriate services and ongoing support to achieve and maintain physical health, mental health, and housing stability

• Utilize harm reduction principles when supporting clients with complex and high?acuity needs

• Demonstrate strong de?escalation and crisis intervention skills in challenging situations

• Develop and maintain strong community resource relationships to support client needs

• Maintain timely, accurate, and thorough documentation in HMIS in accordance with program and funder requirements

Required Qualifications

• Minimum 1 year of experience as a Case Manager. Experience working with individuals experiencing homelessness, mental health challenges, or substance use disorders

• At least 1 year of direct HMIS documentation experience

• Proven ability to manage a caseload of 20+ clients

• Strong understanding of harm reduction, Housing First, and client-centered service delivery

• Demonstrated experience with de-escalation, conflict resolution, and crisis response

• Excellent organizational, time-management, and documentation skills

• Ability to work effectively with vulnerable and diverse populations

• Familiarity with local community-based resources and social service systems

• Bilingual skills a plus (not required)

Shifts: Monday to Friday 8am-430m, swing Monday to Friday 3pm- 11:30pm and Swing Tuesday- Saturday 3pm- 11:30pm

Pay Details: $23.00 to $26.00 per hour

Search managed by: Joanna Calderon

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.