Accreditation Standards, Administrative Skills, Application Programming Interface (API), Behavioral Health, CPR Certification, Case Management, Communication Skills, Community Health, Community Relations, Community Support, Community and Social Services, Computer Telephony Integration (CTI), Crisis Intervention, Cross-Functional, Customer Relations, Customer Support/Service, Detail Oriented, Documentation, Driver's License, First Aid, Health Plan, Healthcare, High School Diploma, Homeless Services, Interpersonal Skills, Laundry, Licensing, Maintain Compliance, Nonprofit, Problem Solving Skills, Program Evaluation, Psychiatry and Mental Health, Registered Nurse (RN), Regulations, Service Delivery, Social Sciences, Team Player
Community-Based | Serving Homeless & Mental Health Populations
Position Summary
We are seeking a compassionate and driven Case Manager to provide community-based support to individuals experiencing homelessness and behavioral health challenges. This role focuses on connecting participants to critical resources, supporting recovery goals, and advocating for services that promote independence and stability.
The Case Manager works as part of a multidisciplinary team to deliver person-centered, recovery-oriented care while demonstrating a strong commitment to APIS and RHD values.
Key Responsibilities:
Team-Based Planning:
- Collaborate with a multidisciplinary team to support participants from a holistic, values-based perspective.
- Assist in developing and updating individualized recovery plans.
- Partner with clinical, medical, and community stakeholders to ensure coordinated care.
- Build and maintain relationships with community agencies and service providers.
Direct Client Care:
- Provide community-based services, including:
- Resource connection.
- Life skills support.
- Community integration.
- Support participants in achieving recovery plan goals.
- Transport participants to appointments and services as needed.
- Deliver services within the program’s community service area.
Administrative Responsibilities:
- Complete all required:
- Assessments.
- Documentation.
- Progress notes.
- Ensure compliance with:
- Organizational policies.
- Funder requirements.
- Licensing and accreditation standards.
- Perform additional duties as assigned.
Qualifications:
Education & Experience:
- Bachelor’s degree in social science related coursework or related field preferred.
- A high school diploma and 12 semester credit hours in social sciences and at least two years direct care experience in behavioral health, addiction, IDD services or high school diploma and at least five years of direct care experience in behavioral health, addiction, or IDD services
- Registered nurse.
- 2 years of experience supporting individuals in behavioral health, addiction recovery, or IDD services- experience with homelessness, behavioral health, addiction, IDD services preferred.
- 1 year of case management experience preferred.
- Valid driver’s license and reliable transportation required.
Core Competencies:
- Strong communication and interpersonal skills.
- Ability to build trust with diverse populations.
- Knowledge of community resources and service coordination.
- Crisis intervention and problem-solving skills.
- High level of organization and attention to detail.
- Commitment to ethical practice, confidentiality, and professionalism.
- Cultural humility and ability to work with diverse populations.
- Ability to work independently and as part of a team.
Additional Requirements:
- Basic computer proficiency (email, documentation systems, data entry).
- Knowledge of behavioral health and/or residential care regulations preferred.
- CPR/First Aid certification (or willingness to obtain).
- Must pass required background screenings (including FBI clearance, if applicable).
Why Join Us?
- Meaningful, mission-driven work supporting vulnerable populations.
- Opportunity to make a direct impact in your community.
- Collaborative team environment.
- Growth and development opportunities.
About Resources for Human Development:Resources for Human Development is a national human services nonprofit with the broadest possible service mission, and specializes in creating innovative, quality services that support people of all abilities wherever the need exists.
RHD's Montgomery County Homeless Services provides a range of services for individuals experiencing homelessness in Montgomery County, PA. It includes Todi's Place of Hope, Genny’s Place, Critical Time Intervention (CTI), Montco Street Outreach, and Homeless Health Initiative.
Todi's Place of Hope and Genny’s Place both offer a safe place to stay and assistance for individuals experiencing homelessness, helping them transition towards independent living. The programs specifically caters to single adults without housing. Clients have access to dedicated caseworkers who help them find permanent housing and apply for necessary benefits. Additionally, we provide practical support such as laundry facilities, transportation, meals, clothing, and essential life skills training.
Critical Time Intervention (CTI) is a blended case management service that provides support, for a duration of nine months, to adults experiencing homelessness in Montgomery County who also have significant mental health needs. Further, CTI aims to understand the impact of trauma on the lives of those we serve. By evaluating program practices and improving our interactions with clients, ultimately the program will have an advanced understanding of the relationships between trauma, substance use, and mental illness.
The Street Outreach team provides support to single adult households actively experiencing homelessness in Montgomery County’s eastern and central regions. The team provides clinical engagement, resource connection, referrals, and person-centered problem solving to stabilize housing situations or find alternative solutions. The team supports individuals in encampments, livening outside, or staying in places unfit for human habitation.
RHD’s Homeless Health Initiative is a collaboration between RHD’s programs providing emergency housing in Philadelphia and Montgomery County. The goal is to help individuals at these programs establish relationships with community-based healthcare services and guide access to the benefits of their health plans, such as vision and dental care. Through this Initiative, they aim to address the social, physical, and behavioral health issues that typically lead to poor health outcomes for this vulnerable population. The Homeless Health Initiative is funded by Keystone First, and it involves close collaboration and information sharing regarding a participant’s medical needs.