Case Manager

Job Title: Case Manager

Location: Manhattan (Midtown), NY — On-Site & Field-Based

Client: Center for Urban Community Services (CUCS)

Job Type: Full-Time, Direct Hire

Schedule: Monday – Friday, 9:00 AM – 5:00 PM

Compensation: $44,240.56 – $59,930.96 / year

Position Summary

Randstad is seeking a Case Manager to join CUCS supporting The Times Square site at 255 W. 43rd Street in Midtown Manhattan. Serving 652 low-income and formerly homeless individuals—many living with severe mental illness, HIV/AIDS, or substance use histories—this role delivers person-centered support to a dedicated caseload. Working on-site and in the community, the Case Manager provides direct outreach, crisis intervention, benefit coordination, and skill-building to help clients maintain housing stability and increase self-sufficiency.

Key Responsibilities

• Case Management & Engagement: Build relationships to develop individualized service plans (ILPs); provide regular outreach, community-based appointment escorts, and medication self-administration support per agency protocols.

• Benefits & Financial Administration: Assist clients with securing public benefits (SSI/SSDI, Medicaid, SNAP, HASA), managing payee funds, and tracking financial goals.

• Housing Stability & ADL Support: Guide clients through move-in orientation, annual lease recertifications, inspection prep, landlord relations, and daily living skills (hygiene, cleaning, hoarding mitigation).

• Crisis Response & Operations: Provide trauma-informed crisis intervention, coordinate emergency services, facilitate support groups, and complete timely EHR progress notes to meet contact targets.

Qualifications & Requirements

• Education: High School Diploma or GED required (Bachelor’s degree in Social Work, Psychology, or related field preferred).

• Experience: No formal experience required (prior exposure to supportive housing or vulnerable populations preferred).

• Core Competencies: communication skills, ability to de-escalate crises, commitment to person-centered care, and comfort conducting community/home visits.

Benefits Summary

• Time Off: 17 days PTO (1st year), 10 sick days, 3 personal days, and 12 paid holidays.

• Health & Financial: Medical, Dental, Vision, HSA, Life Insurance, EAP, 403(b), Commuter Benefits, FSA, and Tuition Reimbursement.

salary: $44,240.56 - $59,930.96 per year
shift: First
work hours: 9 AM - 5 PM
education: Bachelors

Responsibilities

• Client Engagement & Service Delivery: Develop service plans (ILPs), provide regular outreach, support medication self-administration, and escort clients to medical, legal, and benefit appointments.

• Benefits & Housing Retention: Help clients secure public benefits (SSI/SSDI, Medicaid, SNAP), manage rep payee funds, handle recertifications/inspections, and assist with daily living skills (ADLs, cleaning, pest remediation).

• Crisis Response & Operations: Deliver trauma-informed de-escalation, coordinate emergency care, run support/recreational groups, and maintain timely EHR progress notes for client contact targets.

Skills

• Scheduling Appointments
• Organization
• Decision Making
• Working Independently
• Oral Communication
• Handling Confidential Information
• Problem Solving
• Prioritizing
• Written Communication
• Microsoft Office
• Case Management
• Bilingual Spanish Preferred
• Caseload Management
• Interpersonal Skills
• Business operations
• 
  Qualifications
• Years of experience: 2 years
• Experience level: Entry Level
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  Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
  

  
  
  Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
  
  At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
  
  Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
  
  This posting is open for thirty (30) days.