Job Description

Summary: Provides direct case management services through advocacy, crisis intervention services, individual and group case management.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

•    Providesallintakeandreferralfunctionsforcommunitymemberslookingforservices.Includeswalk-ins, phone enquiries, family members, parishes, other agenciesetc.

•    Supports receptionist and admin volunteers in providing information regardingservices.

•    Conducts thorough needs assessment and develops action plan accordingly (limited intervention, referral, short/ longer term case management,  retentionservices.)

•    Provides crisis intervention to individuals and families facing emergencies, delivered at both on site and off-sitelocations.

•    Develops service plans and conducts psychosocial assessments for individuals and families engaged in casemanagement.

•    Works as advocate/ partner for clients to access benefits, receive financial assistance, food, employment services, medical, mental health services, substance abuseservices.

•     Maintains current and accurate documentation of servicesprovided.

•     Conducts outreach throughout thecounty.

•.    Acts as ambassador for AU. CCCSDC programs and services at trainings, forums, meetingsetc.

•      Ensures case outcomes reflect sustainability through 30 or 60 day followup.

•      Facilitates/ assists facilitate educational and supportgroups.

•      Stays current on available resources, trends andinterventions.

•      Prepares comprehensive case management reportmonthly.

  Position Type and Expected Hours of Work:

This is a full-time position 9.00 AM to 5.00 PM, Monday through Friday. Occasional evening and weekend hours as needed.

Working conditions and physical demands required:

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

•         Ability to remain stationary at a workstation and use acomputer.

•         Must be able to visit clients at their home or other off-sitelocations.

Qualifications

Education and/or experience required:

•         Bachelor level with at least two years of experience in a social service, health care or similarfield.

Skills, Licenses, and/or competencies required:

•         Bi-lingual aplus.

•         Access to a car, valid driver'slicense.

•         Excellent interpersonal, organizational, writing and telephoneskills.

•         Proficiency with MS Office suite, especially Excel andOutlook.

•         Ability to work well independently as well as part of ateam.

•         Ability to engage with, and assist, individuals incrisis.

•         Must be comfortable serving low income, disenfranchised and/ or homeless populations of all         religions, in a way consistent with CCCSDCculture.

Catholic Charities and Catholic Charities Community Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristics protected by law.