Case Manager/Program Aide

Case Manager/Program Aide

Salary

$32,000.00 Annually

Location

20 N. Pennsylvania Avenue, Wilkes-Barre, PA

Job Type

Full-time

Job Number

2312

Department

Probation

Opening Date

06/29/2026

Closing Date

7/6/2026 2:37 PM Eastern

• Description
• Benefits

Description

Case Manager/Program Aide provides face-to-face services with program participants to address compliance with court ordered conditions, compliance with reporting, and to provide drug screening services. This position is also assists the Unit Supervisor/Program Coordinator with program-related activities, assists as a liaison to the Courts, and cooperates closely with Probation/Pretrial Officers.

Case Manager/Program Aide may be responsible for community referrals (e.g. housing, pre-natal care, victim services, legal assistance, childcare, basic needs, etc.) and assists with community support to encourage program participants to reach goals (e.g. make court appearances, gain employment, meet education/vocational goals, etc.).

Case Manager/Program Aide will coordinate and provide alumni support (for Treatment Court), conduct, may conduct assessments, process applications, and may make court appearances.

Employees in this class will work closely with the public, Probation Services, and the Courts.

All work performed will be done on a schedule set by the Unit Supervisor/Program Coordinator, with the potential for nonconventional hours (nights and weekends).

Salary is based upon a 35 hour work week.

Essential Duties and Responsibilities

Caseload maintenance/offender management for those under the supervision with specific documentation on program participation and compliance via approved records management systems (PAJCIS and/or AP).

Compile written reports or recommendations on the outcome interviews, assessments, application, etc, in strict compliance with confidentiality standards.

Establish drug testing schedules, collect specimens in compliance with observation and chain of custody protocols, document outcomes, and/or testify in Court as to the outcome of testing.

Post data and/or collect monies owed (Treatment Court only).

Other duties as directed by a supervisor.

Required Knowledge, Skills and Abilities

• Proficient knowledge of Microsoft Office applications.
• Ability to work with detailed information including case planning and fiscal information.
• Ability to organize data and compile reports.
• Ability to communicate clearly and concisely, both orally and in writing. Good verbal communication skills, comfort with interviewing, and comfort with public speaking.
• Ability to establish and maintain effective working relationships with individuals, other agencies, institutions, and the public.
• Ability to deal with individuals who may be uncooperative or evasive with answers.
• Ability to maintain a working knowledge of Probation Services records management systems and other approved applications.

Minimum Qualifications

Applicants must be at least 21 years of age, possess a bachelor's degree from an accredited college or university, and must possess a valid driver's license.

I. Medical Insurance

The coverage begins for the employee the on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents. Cost to the employee to participate in the plan varies by the coverage selection and the number of dependents; and may be subject to collective bargaining agreement. The employee may also elect to opt out of the Countys medical insurance if proof of coverage is provided. Under this arrangement, the employee is provided with an annual opt out payment.

II. Vision and Prescription

The coverage begins for the employee on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents. Contributions may vary, subject to collective bargaining agreement.

III. Dental Coverage

The coverage begins for the employee on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents. Contributions may vary, subject to collective bargaining agreement.

IV. Life Insurance

A $50,000 life insurance policy is afforded to full-time employees, unless specified differently in a collective bargaining agreement. It remains in effect as long as the employee is actively employed and terminates upon resignation or retirement.

V. Retirement

All full-time employees and part-time employees working more than 1,000 hours per year qualify for Luzerne County retirement benefits, in which employees must contribute 5% of their earnings, and may choose to add to an additional voluntary contribution, not to exceed an additional 10%.

Employer Luzerne County

Address Penn Place Building, Suite 225

20 N. Pennsylvania Avenue

Wilkes-Barre, Pennsylvania, 18702

Phone 570-826-8801

Website http://www.luzernecounty.org