Case Manager

Job Description

Job Title: Career Planner

Reports to: Lead Career Planner

Position Classification: Non-Exempt/ part time

Wage: $20.50

Office Location: Southwestern, WI Locations- Racine, WI

EXPERIENCE EXTREME CUSTOMER SERVICE

About the Company

Dynamic Workforce Solutions (DWFS) contracts with state and local entities to provide services that offer the communities we serve reliable workforce development and training solutions that result in talented, well-trained people positioned for tomorrow's jobs. Our innovative approach to delivering services, passion for the work we do and commitment to ongoing quality have defined over three decades of exceptional results.

Our people feel they are part of something way bigger than just a job. We commit to delivering Extreme Customer service in order to provide outstanding outcomes for the people and businesses we serve.

Primary Objectives of Position:

The Career Planner is responsible for providing employers with the right candidates. The Career Planner also provides integrated workforce planning services to workforce center customers, to assist them with developing, evaluating, and implementing plans to find employment and/or employment skills.

Essential Job Functions:

• Help local businesses recruit the best applicants for their jobs by screening and assessing candidates for technical and soft skills to determine suitability and fit for available positions
• Make appropriate connection for job seekers to open positions resulting in employment. Additionally, connect job seekers to opportunities for training and development and other workforce center services to increase opportunities for employment.
• Identify and recruit qualified candidates for assigned job orders.
• Identify job seeker barriers and refer to appropriate resources.
• Provide career advisement through development of individual employment plans, referrals to jobs, placement in training/educations programs and job placement or advancement.
• Acquire and maintain ongoing programmatic competency to ensure compliant management of cases.
• Acquire and maintain knowledge of market research tools and industry/sector trends to guide job seekers to appropriate placement or education.
• Document all customer interactions through well-written case notes.
• Ensure that activities and case files meet or exceed programmatic requirements.
• Provide valued and timely service to both job seekers and employers
• Utilize Extreme Customer Service behaviors in all interactions with internal and external customers.

Other Job Duties: This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime.

Physical Demands/Work Environment: Physical requirements include carrying/lifting up to 5 pounds, frequently; up to 10 pounds, regularly; and up to 25 pounds, occasionally. Visual acuity, speech, and hearing; hand and eye coordination and manual dexterity necessary to drive an automobile and operate computer keyboard and basic office equipment; subject to carrying, lifting, twisting, and reaching to perform essential job functions. Working conditions are primarily in an office environment with occasional travel to other locations.

Required Competencies: Extreme Customer Service focus, learning orientation, communication proficiency, teamwork orientation, technical capacity and recruiting experience.

Qualifications:

Education: Bachelor's Degree in Social Services, Human Resources, Communications, Business, or 3 years equivalent experience is required.

Experience: Minimum of two years' experience in staffing, recruiting, or workforce development with at least one years' experience working with computer systems for data entry and data review required. Previous workforce experience and/or case management experience is preferred. Must possess demonstrated proficiency with verbal and written communication skills as well as demonstrated customer service skills and computer skills.

Skills/Abilities: Knowledge of employment and recruiting practices, ability to understand and follow program policy, knowledge of business practices and industry sectors, ability to work effectively in a fast paced environment, strong familiarity with regulatory entities and their laws and guidance that apply to job posting and recruitment, ability to effectively read and interpret written procedures, ability to prepare routine reports, ability to enter data into computerized system, skills in dealing with customers using Extreme Customer Service.

Additional Requirements: Must have valid driver's license and adequate vehicle insurance.

Diversity is at the heart of our business. It is key to our people's passion for serving individuals and communities who seek to build a stronger workforce. We strive to create a work environment that provides all our team members with equal access to information, development and opportunity. Furthermore, our commitment to diversity and inclusion is deeply rooted in the values instilled by our Four Cornerstones and commitment to Extreme Customer Service. We recognize that differences in age, race, gender, nationality, sexual orientation, physical ability, thinking style and background bring richness to our work environments. Such differences help us connect better with the workforce development needs of people we serve in our communities. We believe that attracting, developing and retaining a base of employees that reflects the diversity of our customers is essential to our success

Equal Opportunity Employer

Dynamic Workforce Solutions is an equal opportunity employer/program and auxiliary aids and services are available upon request to individuals with disabilities.