Administrative Skills, Calendar Management, Case Management, Clinical Support, Communication Skills, Community and Social Services, Documentation, English Language, IBM SPSS Statistical Package, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Multilingual, Operations Management, Outpatient Care, Performance Analysis, Psychiatry and Mental Health, Public Health, Quality Assurance, Quality Management, Reporting Skills, Social Work, Spanish Language, Time Management, Training Program, Writing Skills
SUBSIDIARY: Joseph J. Peters Institute (JJPI)
PROGRAM: Safety & Responsibility Program (SRP)
ROLE TYPE: Full-Time
JOB OVERVIEW:
Joseph J. Peters Institute, a nationally recognized provider serving children, adolescents, and adult survivors of trauma as well as perpetrators of sexual abuse, seeks a Case Manager in the Safety and Responsibility Program. The Case Manager will support outpatient activity; facilitate scheduling of intake appointments for adults and youths; complete chart audits; and collect, evaluate, and disseminate performance data. This position reports to the SRP Operations Manager.
RESPONSIBILITIES:
- Facilitate tracking of all youth participants being admitted/maintained in SRP and YSRP.
- Communicate with stakeholders regarding referral details and collect important participant information.
- Evaluate and determine payer information for incoming evaluations.
- Schedule evaluation/intake appointments with the participant or appropriate guardian.
- Complete intake documentation with all incoming participants in Credible and process post-evaluation documentation.
- Under general supervision, coordinate case management activity in the Safety and Responsibility Program.
- Assist the supervisor in providing administrative support to clinical staff.
- Collect, evaluate, and disseminate court reports and monthly reports to Probation and Court Appointed Representatives.
- Assist in developing and implementing new, innovative program strategies.
- Collect, evaluate, and disseminate performance data relative to specified quality improvement programs within outpatient clinics.
- Generate various reports regarding performance against quality indicators, as appropriate to the individual position.
- Participate in the planning, development, coordination, and presentation of specific training and educational programs as appropriate to the quality assurance needs of the agency.
- Assist the Adult Outpatient program as needed.
- Assist other facility departments as needed.
SKILLS:
- Ability to meet timelines
- Ability to communicate in writing and orally
- Good analytical and troubleshooting skills
- Understanding of human services systems
- Knowledge of resources available to staff and clients that enhance, coordinate, and complement the services provided at JJPI
- Working knowledge of Microsoft Office applications, such as PowerPoint and Excel
- Preferred: Working knowledge of SPSS
- Preferred: Bilingual in English and Spanish
EDUCATION:
- Bachelor's degree in a field related to clinical work required
EXPERIENCE:
- At least two years of experience in a related field, such as public health, public assistance, mental health, social services, case management, etc.
PAY GRADE: 15
PHMC is an Equal Opportunity and E-Verify Employer.
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Public Health Management Corp