Case Manager

• Actively engage clients in services through the development of strong rapport, consistent contact and use of motivational interviewing. Provide outreach services as needed, meeting clients “where they are at” (service location, client’s point of view). 
• Services to target cornerstones of recovery oriented care (instilling hope, empowerment, self-responsibility and engaging in meaningful roles). Ensure service delivery is consistent with ethical standards and a harm reduction, strength based, trauma informed framework. 
• Develop and maintain knowledge of available community resources. Complete needs assessment and link clients to community resources. Monitor ongoing participation in services/use of resources and facilitate problem solving to target barriers. Accompany clients to linkage appointments when appropriate. 
• Teach prosocial and recovery skills (i.e. communication, problem solving, anger management skills) for long term stability in the community.
• Engage and join with collaterals (family members, court) as appropriate. Provide education related to mental health recovery to better support clients. Engage in client advocacy. 
• Conduct custody pick ups from LA county jails.

• Support new clients in understanding the court process, appropriate court conduct, and their specific responsibilities for diversion. 
• Assist clients in attending scheduled court appearances, providing transportation and accompaniment as necessary. 
• Procure written progress reports from community providers and submit them to court within established deadlines. 
• Cultivate and maintain strong relationships with RDP court staff, engaging in ongoing collaboration to ensure clients receive high-quality services consistent with clients responsibilities for diversion.

• Maintain comprehensive case notes in the electronic health record per program guidelines. 
• Participate in program data collection per program guidelines.

• Regular attendance required. Holiday or weekend work may be required. 
• Maintain and uphold Agency mission statement, values, policies, procedures, and principles. 
• Perform other duties as needed. 
• Maintain active license and/or registrations as applicable (i.e. BBS, CCAPP).

• Empathetic and relational: Demonstrates strong communication and relationship-building skills to effectively engage clients.
• Culturally competent: Understands and responds sensitively to diverse backgrounds, identities, and needs.
• Resourceful and efficient: Navigates and utilizes available resources quickly and effectively to support client outcomes.
• Collaborative: Works well within diverse teams to address complex challenges and achieve shared goals.
• Adaptable: Responds flexibly to shifting client needs and dynamic work environments.
• Critical thinker and problem solver: Applies analytical and creative thinking to overcome barriers and support client success.
• Detail-oriented and organized: Manages time effectively while maintaining accuracy and thorough documentation.
• Effective communicator: Delivers clear, professional, and solution-focused communication with clients, court partners, and the Project 180 RDP team.
• Emotionally intelligent: Accepts feedback constructively and navigates difficult situations with professionalism and diplomacy.
• Respectful and professional: Maintains courteous, helpful interactions and appropriate professional boundaries at all times.

• Experience working with culturally diverse populations. 
• Valid CA driver’s license, proof of insurance and own vehicle required. Ability to transport clients in personal vehicle as needed. 
• Spanish speaking.
• Must not be on any type of legal supervision (probation or parole). 
• Verification of Employment Eligibility and Background Check. 
• Basic computer skills. 
• Case Manager I: Less than 2 years case management experience 
• Case Manager II: 2 years case management experience 
• Case Manager III: 3 or more years of case management experience 

• Previous case management experience. 
• Lived experience with homelessness, mental health/substance use recovery or the criminal justice system. 
• Experience working with the forensic and/or dual-diagnosed populations. 

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