Case Manager - SNAP Employment & Training Grant

Case Manager - SNAP Employment & Training Grant

Salary: $23.00 Hourly Location: Harbor (WDCE) Job Type: Contractual/Part-Time Job Number: 202500164 Department: Workforce Dev & Cont. Education Opening Date: 03/09/2026 FLSA: Non-Exempt Bargaining Unit: N/A

Description About Baltimore City Community College

Baltimore City Community College (BCCC) is a comprehensive, urban institution accredited by the Middle States Commission on Higher Education. The Colleges campus is located in West Baltimore and courses are offered throughout the City. With its broad range of degree, certificate, and continuing education programs, affordable tuition, and extensive outreach, BCCC offers educational opportunities to the citizens of Baltimore City and throughout the state of Maryland. BCCC serves over 7,500* students annually, providing credits that transfer to four-year colleges and universities as well as workforce training leading directly to job placement. The College is proud of the fact that over 50 nations are represented within the student body.

• Based on the annual unduplicated credit and non-credit headcount for FY 2023.

Description/Job Summary

The Case Manager for the SNAP Employment & Training (E&T) Grant is responsible for providing comprehensive case management services to SNAP recipients participating in the E&T program. This role supports participants in achieving self-sufficiency through employment, education, and training opportunities. The Case Manager will assess client needs, develop individualized service plans (IEP), coordinate supportive services, and track progress to ensure successful outcomes in alignment with grant requirements.

Responsibilities/Duties

• Conduct intake assessments to determine participant eligibility in the SNAP E&T program and identify employment and training needs.
• Develop and implement Individual Employment Plans (IEPs) tailored to each participants goals and barriers documents activity CMS in WORKS Program.
• Provide ongoing case management, including career counseling, job readiness coaching, and referrals to training or education programs.
• Maintain regular contact with participants to monitor progress, provide encouragement, and adjust plans as needed.
• Collaborates with internal teams and external partners (e.g., training providers, employers, social service agencies) to coordinate services and resources.
• Ensure accurate and timely documentation of all participants interactions and services in the Works Program case management system.
• Track and report outcomes in accordance with SNAP E&T grant guidelines and performance metrics in the WORKS PROGRAM.
• Participate in staff meetings, training sessions, and professional development activities.
• Maintain confidentiality and adhere to all federal, state, and organizational policies and procedures.
• Other duties as assigned to achieve WDCE program measures.

Required Qualifications

• Education: High School Diploma or GED
• Experience: Case management experience in workforce development or human services

Preferred Qualifications

• Associates degree

• Two (2) years of customer service and/or case management experience

• Knowledge, Skills, & Abilities

• Workforce development principles-understanding career pathways, industry certifications, credentialing standards, and training program structures.

• Supportive services policies-knowledge of barriers to employment (transportation, childcare, housing, financial hardship) and resources available to address them.

• Adult learning and student engagement strategies relevant to occupational training environments.

• Labor market information (LMI)-awareness of high demand occupations, employer expectations, and regional workforce trends.

• Documentation and compliance requirements for grants, funders, and institutional reporting (e.g., attendance tracking, outcomes documentation, case notes).

• FERPA and confidentiality regulations for handling student information.

• Basic understanding of occupational training fields (terminology, expectations, certification requirements), even if not a subject matter expert.

• Case management and advising skills-intake, assessment, service planning, follow-up, and progress monitoring.

• Strong written and verbal communication, including professional emails, documentation, and student interactions.

• Critical thinking and problem-solving to help students address academic, personal, and logistical barriers.

• Time management and organizational skills to manage caseloads, deadlines, and documentation requirements.

• Conflict resolution and de-escalation for addressing student concerns constructively.

• Technology proficiency, including:

• Student information systems (SIS)

• Learning management systems (LMS such as Canvas or Blackboard)

• Case management or CRM software (i.e., WORK Program)

• Microsoft Office Suite

• Data tracking and reporting, including maintaining accurate case notes and performance metrics, activities, and attendance in Works Program.

BCCC is committed to providing a workplace free from discrimination or harassment. We expect every member of the BCCC community to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included and is afforded the respect and dignity they deserve. Decisions related to hiring, compensating, training, evaluating performance, or terminating are made fairly. We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and candidate feel welcome.

This position is not eligible for benefits.

Employer Baltimore City Community College (MD) Address: 2901 Liberty Heights Avenue Baltimore, Maryland, 21215 Website: https://www.bccc.edu/