Under the direct supervision of the Social Services Manager (HHS), the HHS Case Manager will provide complete and customized case management for residents in need of services to support their mental, social, and physical wellbeing.
The City of Somerville provides a client-centered, strengths-based, and trauma-informed approach to case management services. Case managers are expected to approach this work as a partnership, recognizing the impact that trauma may have on an individual's experiences, choices, and engagement with services. Case managers offer information, options, and support while encouraging clients to take the lead whenever possible and appropriate. The goal is to address needs while building clients' confidence, understanding, and skills in a safe, respectful, and empowering environment.The essential functions or duties listed below are intended only as illustrations of the various type of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
Education and Experience: Bachelor’s Degree and three to five (3-5) years’ experience in case management services; or any equivalent combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential functions of the job.
Licensed Social Workers (LSW) are strongly encouraged to apply.
Special Requirements
Knowledge: Working knowledge of programs and resources familiarity with health and social issues; working knowledge of State and Federal programs and services to meet the needs of the community; strong knowledge of Microsoft Office Suite.
Abilities: ability to interact appropriately and sensitively with residents; ability to interact well with staff, participants and caregivers; ability to speak effectively and to communicate with individuals and groups; ability to handle problems and emergencies effectively; ability to adapt and be flexible in response to quickly to changing situations; ability to operate a computer; ability to maintain confidential information; ability to maintain, manage, and organize records; ability to work independently and set priorities.
Skills: Excellent oral and written communication skills; working hardware and software computer skills; skill in working with individuals with mental and/or physical challenges; patience and understanding. Bi-lingual or multilingual ability in Spanish, Portuguese, and/or Haitian-Creole is preferred.
The work environment involves everyday discomforts typical of offices, with occasional exposure to outside elements. Noise or physical surroundings may be distracting, but conditions are generally not unpleasant. Employee may be required to work beyond normal business hours in response to attend evening meetings or complete work assignments.
Physical and Mental Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the position’s essential functions.
Physical Skills
Few physical demands are required to perform the work. Work effort principally involves sitting to perform work tasks, with intermittent periods of stooping, walking, and standing. May also be some occasional lifting of objects such as office equipment and computer paper (up to 30 lbs.)
Motor Skills
Duties are largely mental rather than physical, but the job may occasionally require minimal motor skills for activities such as moving objects, operating a telephone, personal computer and/or most other office equipment including word processing, filing and sorting of papers.
Visual Skills
Visual demands require constantly reading documents for general understanding and analytical purposes.
Hours: Monday - Wednesday 8:30am - 4:30pm, Thursday 8:30am - 7:30pm, Friday 8:30am- 12:30pm
Salary: $65,000 - $67,600
Union Status: Non-Union
FLSA: Exempt
Date Posted: June 15, 2026
-------------------------------------------------------------------------------------------
The City of Somerville is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, sex, religion, age, national origin, disability or any other protected category. Women, minorities, veterans, and persons with disabilities are encouraged to apply.
Auxiliary aids and services, written materials in alternative formats, and reasonable modifications in policies and procedures will be provided to qualified individuals with disabilities free of charge, upon request. Persons with disabilities who need auxiliary aids and services for effective communication (i.e., CART, ASL), written materials in alternative formats, or reasonable modifications in policies and procedures in order to access the programs, activities, and meetings of the City of Somerville should please contact the ADA Coordinator at 617-625-6600 x 2059 or ADA@somervillema.gov.
Pre-Employment Requirements for All Employees:
Overview of Total Rewards:
Benefits listed are for benefits-eligible positions and the above information is meant to be a general overview of the benefit programs offered by the City of Somerville and not a binding contract.