Case Manager - Supportive Housing Program

Dignity Housing’s mission is to break the cycle of homelessness and poverty that confronts low-income families and individuals in Philadelphia. We work to fulfill our mission through the provision of transitional and long-term housing in combination with supportive services that create opportunities and promote self-sufficiency.

JOB TITLE: CASE MANAGER – ENHANCED SERVICE PROJECT (ESP) - Supportive Housing Program

JOB TYPE: ☐ Administrative ☐ Operations ☒ Programs ☒ Full-Time

The Case Manager for the Enhanced Service Project (ESP) Supportive Housing program is responsible for providing case management services for single adult and families to maintain long-term housing and connect them to supportive services that address their barriers. The Case Manager works within an-inter-disciplinary team creating individualized housing and service plans and a referral of sources. This position will be based at Dignity Housing office in Germantown, Philadelphia and will serve supportive housing residents in scattered site settings.

OVERVIEW OF POSITION:

· Conduct monthly home site visits to residents and complete case service plan and unit inspection.

· Assist resident with medical access, credit repair services, transportation services, government benefits, and utility support.

· Document all resident contacts, case update, and referrals in HMIS and client charts timely.

· Conducts phone outreach and follow-up to referred residents to complete intake interview and assessment.

· Prepare reports and audits requested by Supervisor.

· Conducts routine audits of client files to ensure quality improvement and compliance with state standards.

· Demonstrate empathy and flexibility in responding to participant and staff needs.

· Ensure that deadlines are met and that the work produced is of the highest quality.

· Serves on special committees and complete other duties as assigned and/or required by the Program Manager or designee.

SUPERVISORY FUNCTIONS: N/A

EXPERIENCE AND NECESSARY SKILLS:

· Familiar with behaviors, attitudes and issues facing homeless populations

· Knowledge of public health benefits and community resources, and organizations addressing the issues of the population.

· Good written and verbal communications skills; excellent presentation skills.

· Familiarity with signs and symptoms of drug and/or alcohol dependency

· Must be culturally competent and sensitive towards diverse ethnic groups, cultural groups, and populations

· Experience supervising staff and volunteers

QUALIFICATIONS:

· Bachelor’s degree in Social Work, Sociology, Anthropology, Psychology, Ethnic Studies, other Human Services related degree; required.

· Minimum of two (2) years of professional experience provide counseling and case management services to individuals and families experiencing homelessness or other related populations; required.

· Ability to work at all sites and have a flexible schedule to include some evenings; required

· Required to have a working vehicle to conduct home visits and current Pennsylvania Driving License.

· Demonstrate proficient computer skills and familiarity with Microsoft office software, HMIS application

BENEFITS:

A comprehensive healthcare package will be presented at offer.

DIGNITY HOUSING IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

Dignity Housing’s mission is to break the cycle of homelessness and poverty that confronts low-income families and individuals in Philadelphia. We work to fulfill our mission through the provision of transitional and long-term housing in combination with supportive services that create opportunities and promote self-sufficiency.