Case Manager - The Village

Role: Case ManagerReports to: Senior Program ManagerProgram: 1005- VillageDepartment: Interim HousingLocation: The Village- 527 Crocker Street, Los Angeles, CA 90013Setting: 100% OnsiteSchedule: Monday- Friday, 8:00am- 4:30pmStatus: Full-time/Non-Exempt/Non-ManagementBenefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.Openings: 1

Summary:The Case Manager at The Village plays a critical role in supporting individuals experiencing homelessness by providing comprehensive, client-centered case management services. This position is responsible for assessing client needs, developing individualized service plans, connecting clients to resources, and promoting overall stability and well-being. The Case Manager works closely with multidisciplinary team members to ensure trauma-informed, strengths-based care is delivered in a safe and supportive environment.

Essential Duties and Responsibilities:

High School Diploma or GED or EquivalentServe a caseload of approximately 25 clients, providing active case management for all assigned cases, including meeting weekly with each person individuallyAct as the lead for clients' housing-related case management, maintaining an active housing plan for each client on your caseload, based on creative solutions to homelessnessMaintain a current and thorough knowledge of community resources and utilize them to provide comprehensive, wrap-around services to clients, navigating them through the best options for their unique situationsWork collaboratively with clients to address barriers to housing, including linkages to income/benefits, mental health services, physical health services, etc.Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed careAdvocate for your client's needs in the shelter and when interfacing with other agencies or service providersFacilitate intakes for individuals who are referred into interim housingCreate a supportive environment and ensure clients' progress, utilizing a strengths-based approachFacilitate wellness, enrichment, and life skills groupsProvide crisis intervention when neededMaintain client confidentiality at all times while following agency, state, and HIPAA regulationsCreate and maintain accurate documentation of client information (intake, referrals, progress notes, and service delivery) in the HMIS database and in accordance with program funder requirementsParticipate in case conferences, individual supervision, and other staff meetingsWork in collaboration with other agency and program staff, in order to coordinate servicesCommunicate effectively and in a timely manner with management, peers, and clientsParticipate in evaluation and trainings in order to better respond to client/community needsPerform other duties as assigned

Qualifications:

Minimum of one (1) year of experience in case management requiredExperience and ability to demonstrate knowledge of issues faced by population served (at-risk, experiencing homelessness, and/or formally homeless)Skilled in non-violent crisis interventionAbility to self-motivate and be flexible in a fast-paced environment with minimal supervisionStrong interpersonal and team-building skillsThis position requires driving to multiple sites and transporting clients in personal vehicles at times. Candidates for this role must possess a valid driver's license in CA, valid insurance to cover the vehicle and use, an acceptable driving record for use of vehicle while working for TPC, and a personal vehicle that is safe to use for such purposes.Strong knowledge of Microsoft Programs (Word, Excel, Outlook). *Computer skill test may be requested during the interview. Please request reasonable accommodation in advance, if necessary.

Preferred Qualifications:

Bachelor's degree in a related fieldKnowledge of HMIS databases and the Coordinated Entry System

Work Environment:

Combination of field and office environment.Regularly required to sit, stand, bend; occasionally lift up to 35lbs.On occasion, walk or drive to different local sites.Will necessitate working in busy and loud environmentsWill be exposed to elements like cold, heat, dust, noise, and odor.May need to bend, stoop, twist, and sit throughout the day.