Case Manager - The Way Out Center

The Salvation Army Northwest Division

Spokane, WA

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JOB DETAILS

SALARY

$20.50–$20.51 Per Hour

JOB TYPE

Full-time, Employee

SKILLS

Blowers, CPR Certification, Case Management, Coaching, Communication Skills, Community and Social Services, Desktop PC, Driver's License, First Aid, Health Maintenance, Homeless Services, Housekeeping/Cleaning, Infectious Diseases, Laptop PC, Law Enforcement, Lift/Move 30 Pounds, Material Moving, Microsoft Excel, Microsoft Office, Microsoft Word, Parasites, Pathogens, Physical Demands, Policy Development, Procedure Development, Project/Program Management, Property Management, Psychiatry and Mental Health, Risk, SSI, Set Goals, Social Work, Special Needs, Staff Development, Staff Training, Strategic Planning, Substance Abuse Treatment, Team Player, Time Management, Training Program, Training/Teaching

LOCATION

Spokane, WA

POSTED

30+ days ago

Description
SHIFT: UP TO 40 HRS./WK. TO MEET PROGRAM NEEDS; INCLUDING ONE WEEKEND DAY AND HOLIDAYS, AS NEEDED

DEPARTMENT: THE WAY OUT CENTER

POSITION TITLE: CASE MANAGER

STATUS: FULL-TIME, NON-EXEMPT

SUPERVISOR: PROGRAM MANAGER

MISSION STATEMENT:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ to meet human needs in His name without discrimination.

SCOPE OF POSITION:

The Case Manager may provide front-line homeless outreach services to engage, enroll, navigate, and ultimately provide center/housing referrals to individuals experiencing homelessness from the streets into The Way Out Center or more appropriate temporary housing options. This positions responsibilities occur in multiple potential settings: front desk coverage at The Way Out Center, Community Partner Agencies (Emergency Center, Social Service Agencies, Mental Health/Substance Abuse Treatment Partner Agencies, Community Corrections/Jail/Prison, etc.), and any other place that individuals experiencing homelessness congregate. The Case Manager also provides support to individuals residing at The Way Out Center to help program participants regain control of their lives through recovery from addiction, mental health issues, and substance use challenges while seeking permanent housing. This involves working with individuals to identify goals and making progress toward those goals, helping them to get housing readiness trainings, permanent housing, and achieve housing stability. The Case Manager may have contact with the public or office environments that may risk exposure to irrational/hostile behavior, typical/extreme weather conditions, contagious parasites/diseases, or contact with domestic animals.

EDUCATION AND WORK EXPERIENCE:

Associate's Degree required, Bachelor's Degree preferred
12 months direct work experience with individuals experiencing homelessness

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

Knowledge of social services, local resources and referrals as appropriate
Possess general computer and keyboarding skills
Knowledge of Microsoft Office (Word, Excel), recordkeeping systems, or willing to learn
Effective communication, both verbally and in writing
Demonstrate effective personal and situational awareness
Flexible, relatable, and reliable
Self-motivated and work with minimum supervision
Be an active listener by asking questions and reflecting what is being said
Maintain healthy boundaries with participants and fellow staff members
Manage time effectively
Make decisions based on Established Policies and Procedures manual
Support Recovery and Resiliency in participants with mental health issues, substance use challenges
Model tools and techniques to assist participants with mental health issues, and/or substance use challenges obtain and maintain permanent housing
Successfully participate in TSA Spokane's Employee Development training program
Skills Training interventions that support participants in achieving recovery goals
Impact of income on participants benefits (SSDI, SSI, Food Stamps, Housing Subsidies)
Provide social services, local resources, and referrals as appropriate
Peer Support Certification preferred; required within 90 days of hire
Over 21 years of age
Possess a Valid Driver's License
Pass a Criminal and Driver Background Check
Have or complete De-escalation training
Proficiency with CMIS/HMIS software preferred
Current WA State Food Handler's Card, Bloodborne Pathogen and CPR/First Aid Certification or obtain within 30 days of hire

ESSENTIAL DUTIES AND RESPONSIBILITES:

Represent The Salvation Army and respect and work within its Christian tenets
Provide outreach services outside The Way Out Center to recruit program applicants
Aid program applicants to gather or request photo ID, birth certificates, mental health and substance abuse evaluations, disability services and employment
Provide support, information and referral services as appropriate to program applicants
Establish/maintain professional, respectful and positive relationships with coworkers, applicants and community partners
Complete the pre-screen and application process alongside the applicant
Address applicants needs/concerns fairly and professionally; coordinate with supervision
Develop/maintain strong ties to the community, law enforcement, and other homeless service providers
Complete applicant's placement into the center once approved
Manage the front desk area when required
Assist participants by engagement, case management, community resources, and services to support their housing search efforts to achieve permanent housing stability
Provide and advocate for any effective recovery based services that will aid the participant in daily living
Identify barriers to permanent housing and develop strategies to overcome those barriers
Develop a collaborative individualized, strengths-based case plan inclusive of action steps for permanent housing search related issues
Work with the participant to set goals and develop a Permanent Housing Plan with the assistance of the case management
Update the Case plan as the participants needs and circumstances change
Complete progress notes to document the participants progress toward housing and permanent housing stability
Provide coaching, advocacy, information, and referral, linkage and coordination with resources, and ongoing supports
Assist with completion of required paperwork
Share lived experiences to support the individual in the housing search process
Promote self-advocacy by assisting participants to have their voices heard; their needs, goals, and objectives established as the focal point of recovery
Assist participants in building social skills in the community that will enhance permanent housing acquisition and retention
Serve as a link between participants and other needed services
Schedule/provide guest transportation to/from appointments, meetings, and employment as required
Facilitate Life Skills Classes on a weekly basis-develop topics and skills to be taught, practiced, and modeled throughout the housing search process, other housing related issues, and housing stability
Develop meaningful relationships with landlords and property management companies to facilitate timely, accurate referrals for housing opportunities
Maintains required level of security each shift
Ensure that all supplies are properly stored ready to be used by the co-workers or guest
Build "Trust"; be consistent, trustworthy, and honest
Complete documentation and data entry tasks on assigned shifts without delay.
Assist with seasonal/special Events as assigned
Perform other tasks as assigned

PHYSICAL REQUIREMENTS:

Sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
Grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
Operate multi-line telephone
Operate a desktop or laptop computer
Lift up to 30 pounds regularly and 50 pounds occasionally
Access and produce information from a computer
Understand written information
Sweep, clean, shovel snow, operate snow blower; perform janitorial tasks as needed

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

The Salvation Army is an Equal Opportunity Employer: Minorities/Women/Veterans/Disabled

Qualifications
Education
Associates of Social Work (required)
Bachelors of Social Work (preferred)

Experience
1 years: Direct work experience with individuals experiencing homelessness (required)

Licenses & Certifications
Food Handler's Card (required)
Driver's License (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. EEO is the Law.

About the Company

The Salvation Army Northwest Division

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