Case Manager - Woburn, MA

Case Manager (Confidential Client)

Position Overview

We are seeking a compassionate, organized, and detail-oriented Case Manager to support individuals in navigating services and achieving personal stability and well-being. This role is responsible for assessing client needs, developing service plans, coordinating resources, and providing ongoing support to ensure successful outcomes.

Key Responsibilities

• Conduct comprehensive client intake assessments to identify needs, goals, and barriers
• Develop and implement individualized service or care plans tailored to each client
• Coordinate services across healthcare providers, community organizations, and social service agencies
• Maintain consistent communication with clients to monitor progress and adjust plans as needed
• Advocate on behalf of clients to ensure access to appropriate services and resources
• Maintain accurate, timely, and compliant documentation in accordance with organizational and regulatory requirements
• Provide crisis intervention and problem-solving support when necessary
• Track client outcomes and report on progress toward goals
• Work collaboratively with internal teams and external partners to deliver integrated care
• Ensure confidentiality and uphold ethical standards in all interactions

Qualifications

• Bachelor’s degree in Social Work, Human Services, Psychology, or a related field (required)
• Master’s degree or relevant certifications (preferred)
• 1–3+ years of case management or related experience (industry-specific experience preferred)
• Strong interpersonal and communication skills
• Ability to manage multiple cases and priorities effectively
• Knowledge of community resources and service systems
• Proficiency with case management software and Microsoft Office
• Ability to work independently while collaborating in a team environment

Core Competencies

• Empathy and client-centered approach
• Strong organizational and time management skills
• Critical thinking and problem-solving ability
• Attention to detail and documentation accuracy
• Adaptability in fast-paced or changing environments

Work Environment

This position may involve a combination of office-based work and community or client-facing engagement depending on program needs.

Compensation & Benefits

Competitive compensation package including hourly pay range of $45.00 - $53.00 per hour, benefits, and opportunities for professional growth.