Case Management, Communication Skills, Community and Social Services, Crisis Intervention, Customer Relations, Customer/Client Research, Detail Oriented, Documentation, Health Plan, Healthcare Providers, Interpersonal Skills, Microsoft Office, Needs Assessment, Organizational Skills, Problem Solving Skills, Progress Reports, Project Tracking, Psychology, Regulatory Requirements, Set Goals, Social Work, Team Player, Time Management
Case Manager (Confidential Client)
Position Overview
We are seeking a compassionate, organized, and detail-oriented Case Manager to support individuals in navigating services and achieving personal stability and well-being. This role is responsible for assessing client needs, developing service plans, coordinating resources, and providing ongoing support to ensure successful outcomes.
Key Responsibilities
- Conduct comprehensive client intake assessments to identify needs, goals, and barriers
- Develop and implement individualized service or care plans tailored to each client
- Coordinate services across healthcare providers, community organizations, and social service agencies
- Maintain consistent communication with clients to monitor progress and adjust plans as needed
- Advocate on behalf of clients to ensure access to appropriate services and resources
- Maintain accurate, timely, and compliant documentation in accordance with organizational and regulatory requirements
- Provide crisis intervention and problem-solving support when necessary
- Track client outcomes and report on progress toward goals
- Work collaboratively with internal teams and external partners to deliver integrated care
- Ensure confidentiality and uphold ethical standards in all interactions
Qualifications
- Bachelor’s degree in Social Work, Human Services, Psychology, or a related field (required)
- Master’s degree or relevant certifications (preferred)
- 1–3+ years of case management or related experience (industry-specific experience preferred)
- Strong interpersonal and communication skills
- Ability to manage multiple cases and priorities effectively
- Knowledge of community resources and service systems
- Proficiency with case management software and Microsoft Office
- Ability to work independently while collaborating in a team environment
Core Competencies
- Empathy and client-centered approach
- Strong organizational and time management skills
- Critical thinking and problem-solving ability
- Attention to detail and documentation accuracy
- Adaptability in fast-paced or changing environments
Work Environment
This position may involve a combination of office-based work and community or client-facing engagement depending on program needs.
Compensation & Benefits
Competitive compensation package including hourly pay range of $45.00 - $53.00 per hour, benefits, and opportunities for professional growth.