Case Manager-Youth Access Point (YAP)

3rd Street is a Youth Coordinated Entry Site to San Francisco’s network of housing support services. Youth who are 18-24 years old and experiencing housing instability or homelessness can come to 3rd Street to access City & County Housing Assessments for services, wrap-around support resources, and referrals to onsite or Citywide services. 

The YAP Case Manager/Problem Solver helps youth solve the problems/remove barriers that keep them from getting their own place. 

Duties & Responsibilities: 

The following is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the YAP Case Manager-Problem Solver. Duties, responsibilities, and activities may change, or new ones may be assigned as needed. 

Youth Coordinated Entry intake 

In accordance with protocol, offer problem solving assistance for immediate housing solutions 

Case coordination and advocacy within agency and with other CBO’s 

Follow up and after care and recordkeeping in assigned database 

Meeting with rehoused clients twice a month or as needed 

Develop and implement policies for 3rd St’s Youth Access Point 

Design & maintain YCE access office 

Provide immediate support to youth (hygiene supplies, food, etc) 

Designing individual support & transition plan with youth 

Attend community, city, & regional housing meetings 

Support for staff & youth in 3rd Street programming as needed 

Maintain professional standards of performance, demeanor and appearance at all times 

Perform tasks and responsibilities in a complete and timely manner, complying with agency policies and standards and conforming to the requirements of this job description 

Maintain a creative, team-building, cooperative approach to job performance and seek to bring a constructive, problem-solving orientation to all tasks. 

Maintain an awareness of the agency’s mission and work to promote the positive individual and social change goals it embodies. 

Exercise discretion and professional judgment at all times keeping with the responsibilities carried personally and by the agency for the care and welfare of staff and to the youth in which we serve. 

Actively strive to upgrade professional skills through engaging in appropriate professional training and experience. 

Maintaining the strictest of confidentiality 

About you: 

Skills, Knowledge, and Abilities (SKA): 

Exceptional organizational skills with reliability and consistency in work performance 

Flexibility with a team player mentality 

Ability to work with minimal to moderate supervision 

 An extreme focus on good judgment with a proactive approach to problem-solving 

 Ability to maintain a professional demeanor with great interpersonal and communication skills 

 Ability to multi-task with the capacity to learn quickly and integrate efficiently 

Ability to connect with our youth 

Ability to work with a diverse staff and excel in a multicultural environment. 

Proficient in Google Suite 

 Ability to multi-task and efficiently manage priority action items 

Ability to notice symptoms of use and abuse, recovery and treatment philosophies. 

Ability to provide substance abuse counseling. 

Working knowledge of issues facing youth. 

 Ability to work with youth experiencing housing instability and with diverse staff, clients, and volunteers. 

 Must be a self-starter with excellent follow-through skills. 

Education & Experience: 

Bachelors in related field OR equivalent work 

 2-3 years of experience working with high-risk and youth experiencing housing crises. 

Experience in using the ONE System preferred 

Bilingual Spanish is a plus. 

 Experience with US Department of Housing and Urban Development (HUD) programs a plus 

Physical demands:

  Must possess a valid California Driver’s License and clean driving record required. Must also have daily access to a car. 

General info: 

This position is a salaried, exempt, and full-time position. 

This position’s worksite is our Housing Office in the Bayview/Hunters Point neighborhood. 

This position reports to the Assistant Director of Housing. 

This position has an annual salary of $70,304 with a competitive benefits package.

EEOC statement: 

3rd Street is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, color, creed, religion, sexual orientation, partnership status, gender and/or gender identity or expression, marital, parental or familial status, national origin, ethnicity, alienage or citizenship status, veteran or military status, age, disability, or any other legally protected basis. Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified candidates with arrest and conviction records