Title: Case Specialist
Location : Chicago, IL
Target Start Date : ASAP
Type: contract
Pay Rate: DOE
This role is responsible for the administrative and procedural management of arbitration cases throughout their lifecycle, ensuring compliance with applicable rules, deadlines, and service level expectations.
Manage case intake, including reviewing and analyzing initial pleadings to ensure jurisdiction and conformity with procedural requirements.
Process initial claims, including drafting deficiency notices for incomplete filings and coordinating re-service when original service is unsuccessful.
Review, analyze, and process subsequent pleadings, including answers, counterclaims, cross-claims, and third-party claims.
Monitor case-related reports to ensure compliance with established deadlines, expectations, and service level agreements.
Maintain motions calendars, solicit responses as required, and prepare documentation for timely submission to arbitrators.
Make recommendations regarding administrative motions and process substantive issues for panel consideration with guidance as needed.
Assess applicable fees at various stages of the case and prepare written recommendations related to fee waiver requests.
Review challenges to proposed arbitrators, solicit responses, and provide recommendations to management.
Determine proper panel composition, generate arbitrator lists, review arbitrator disclosures for conflicts, and remove arbitrators with conflicts, with assistance as needed.
Replace arbitrators due to unavailability and process revised or additional arbitrator lists resulting from changes in panel composition.
Ensure all applicable fees are assessed and billed in accordance with the Code of Arbitration Procedure.
Conduct financial reviews of settled or withdrawn cases and hearing awards, and close cases within established timeframes.
Review incoming submissions and take appropriate action with guidance as necessary.
Utilize the ODR Portal and internal electronic docket and case management systems to process assignments.
Maintain complete and accurate electronic and physical case files in accordance with established protocols.
Provide high-quality customer service by responding to inquiries, orally and in writing, regarding arbitration policies and procedures, case status, service of pleadings, fee assessments, and use of the ODR Portal.
Effectively prioritize workload and meet deadlines with management oversight.
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