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Casework Supervisor (CYF) - Screening & Assignment Intake Unit

Northampton County

Easton, PA

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JOB DETAILS
SALARY
SKILLS
Analysis Skills, Calculators, Case Management, Child Protection/Welfare, Co-Payments, Collective Bargaining, Community Support, Community and Social Services, Conferences, Copying Machines, Criminal Justice, Customer Relations, Data Entry, Disciplinary Action, Driver's License, English Language, Fax Machines, Federal Laws and Regulations, GPS (Global Positioning System), Health Economics, Health Insurance, Identify Issues, Illustrating Ability, PC (Personal Computer) Systems, Payroll Administration, Payroll Tax, Performance Analysis, Performance Reviews, Physical Demands, Problem Solving Skills, Protective Services, Psychology, Public/Media/Press/Analyst Relations, Regulations, Resolve Customer Issues, Risk, Secondary School, Seminars, Service Delivery, Social Sciences, Social Work, Sociology, Special Needs, Spreadsheets, Staff Requirements, Staff Training, State Laws and Regulations, Systems Administration/Management, Technical Support, Time Management, Training Program Development, Training/Teaching, Vision Plan, Word Processing
LOCATION
Easton, PA
POSTED
2 days ago
Salary : $54,281.00 Annually
Location : Human Services Building, 2801 Emerick Boulevard, Bethlehem, PA
Job Type: Full time
Job Number: 2026-00170E
Department: Human Services
Division: Children, Youth and Families
Opening Date: 05/12/2026
Closing Date: 5/26/2026 5:00 PM Eastern

Application Requirements
In order to be considered for this position, applicants must successfully submit a completed applicationprior to the posting deadline. Applications submitted with incomplete or missing education and/or work experience sections will be considered incomplete and disqualified from consideration. The attachment of a resume to the application does not fulfill this requirement and will not preventincomplete applications from being rejected.
BE SURE YOUR APPLICATION REFLECTS YOUR ENTIRE WORK HISTORY AS YOUR RESUME IS NOT REVIEWED TO QUALIFY YOU
Please answer any supplemental questions truthfully and completely. Use the employment history section of your application to substantiate your answers to supplemental questions.
Once the posting closes, all applications will be reviewed. The information provided on the application will be utilized to determine whether or not each applicant meets the minimum requirements for this position. Please read the Minimum Requirements thoroughly and then demonstrate that you meet these requirements on your application. Applicants who do not meet the minimum requirements will not be considered for the position.
Qualified, eligible applicants will move on to the next step, an Education and Experience Review, in which points will be assigned to each applicant's education and relevant work experience provided on their application.
We encourage all applicants to share a comprehensive, concise history of their education, certification, licensing, and employment on their employment application so that we are able to accurately assess their experience. Eligible candidates will be ranked on an Eligibility List based on their total score on the Education and Experience Review.
For questions regarding this posting, please contact County of Northampton Human Resources at dhsjobs@norcopa.gov or 610-829-6366.
Equal Employment Opportunities - It is the policy of Northampton County to provide equal employment opportunities (EEO) to all persons regardless of race, color, national origin, religion, sexual orientation, marital status, sex, gender identity, gender expression, age, genetic information, disability, or any other status protected by the Pennsylvania Human Relations Act, Title VII of the Civil Rights Act of 1964, the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA) and any other state, federal, or local law.

Job Description

GENERAL PURPOSE
The County Casework Supervisor - Screening & Assignment Intake Unit position supervises caseworkers for General Protective Services (GPS) and Child Protective Services (CPS) Screening Unit, using social work knowledge and experience to oversee assessment referrals' risks and intervention response times.

SUPERVISION RECEIVED
This position reports directly to the General Protective Services (GPS) Intake Casework Manager 2.

SUPERVISION EXERCISED
This position is responsible for supervision over four (4) to five (5) caseworkers in the General Protective Services (GPS) and Child Protective Services (CPS) Screening Unit.

ESSENTIAL DUTIES OF THE POSITION
Employs independent professional judgment to keep abreast of the shifting needs of children and families and recommends development or expansion of community supports and resources.

Directs, plans, evaluates, and coordinates the work of two (2) to five (5) caseworkers in GPS/CPS Screening Unit via individual supervisory conferences, unit meetings and review of case records to ensure consistent decision making, referral to services or assigned to assessment and compliance with state and federal laws, regulations, agency policies and procedures, and court orders.

Ensures casework staff provide required information and paperwork on a timely basis to agency support units (e.g. fiscal, clerical, Health Choices, data entry, etc.) to facilitate the preparation of required reports, enrollments, and referrals.

Approves leave requests of supervisees to ensure coverage of unit.

Completes performance evaluations on and maintains current job descriptions on all supervisees.

Recommends and administers appropriate counseling and disciplinary action as warranted.

Reviews and assigns referrals accepted for GPS/CPS assessment designating preliminary level of risk and caseworker response time.

Conducts ongoing supervisory review of all assigned cases as well as screened out cases to assure proper service provision and to review any trends and new services that would be beneficial if changing patterns in referrals are noted.

Ensures that assigned workloads are maintained at comparable levels and/or as appropriate to supervisee's position classification.

Serves as back-up to unit caseworkers and provides or delegates for appropriate services to their caseload assignments in their absence.

Informs management about GPS/CPS needs, staffing needs, and situations of potential high public profile.

Resolves complaints from clients, community and staff regarding the proper provision of services.

Assumes responsibility for establishing and maintaining necessary working relationships with other units and divisions to facilitate the delivery of agency services.

Acts as agency representative and liaison with community groups and service providers as appropriate in order to promote agency goals and objectives and otherwise promote sound public relations with other agencies and the community in general.

Educates and informs the public regarding agency mandates, policies, and procedures.

Orients and trains new agency staff and student interns and provides ongoing staff training.

Annually reviews Orientation, Training and Resource Manual (OTRM) with assigned casework staff.

Participates in developing and implementing training programs for own supervisees as well as other agency staff.

Maintains professional growth and development via trainings, seminars, conferences and through review of current professional literature.

Reviews ongoing computer management reports in order to monitor service activity and case assignments to identify system problems and participates in efforts to resolve identified problems.
Prepares and periodically revises policy and procedures related to assigned program area.

*An employee assigned to this title shall perform a majority, but may not perform all, of the duties listed in this job description. Conversely, minor level duties performed on the job may not be listed. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

REQUIRED MINIMUM QUALIFICATIONS

EDUCATION & EXPERIENCE - Two (2) years of professional experience in public or private social work AND graduation from an accredited college or university with a Bachelor's degree with major course work in Sociology, Social Welfare, Psychology, Gerontology, Criminal Justice, or other related social sciences; OR

Any equivalent combination of experience and education, which includes 12 college credits in sociology, gerontology, criminal justice, or other related social sciences.

Employee assigned to this title will be required to possess and maintain a valid and current motor vehicle operator's license. Must have an acceptable driving record. Personal vehicle required for County business, employee is eligible for mileage reimbursement.

KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of the basic principles of supervision.

Knowledge of current case management and social work principles, practices, and methodology.

Knowledge of individual and group behavior and methods used in working effectively with children, youth and families, people who are mentally disabled, people who are physically challenged, and others.

Knowledge of the basic principles and methods of program interpretation and community organization.

Knowledge of the rules, regulations, policies, and procedures that relate to the provision of social services.

Knowledge of current social, economic, and health problems and available resources.

Ability to plan, organize, and supervise the work of a professional and non-professional social service staff.

Ability to analyze, interpret, and evaluate case records and recommend sound courses of action.

Ability to orient and train subordinates on rules, regulations, policies and procedures and provide technical assistance.

Ability to establish and maintain effective working relationships with clients, families, agency staff, community service agencies and facilities, and the general public.

Ability to clearly express ideas verbally, and in writing.

Ability to maintain confidentiality at all times.

Ability to read, write, speak, understand and communicate in English to perform the duties of this position.

TOOLS AND EQUIPMENT
Telephone, personal computer (including word processing and spreadsheet software), calculator, writing implements, fax machine, copy machine, and paper shredder.

PHYSICAL DEMANDS
While performing the duties of this job, the employee is frequently required to walk, sit, talk or hear.

The employee must occasionally lift and/or move up to twenty-five (25) pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the office is moderately quiet. Employee may also work in other environments such as schools, private homes, etc. These work environments may range from quiet to loud.

SELECTION GUIDELINES
Formal application, rating of education and experience, oral interview and reference check as well as job related tests may be required.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
FLSA STATUS: FLSA EXEMPT (NOT ELIGIBLE FOR OVERTIME)

DESIGNATION: HUMAN SERVICES

PAY GRADE: HS-38B

UNION STATUS: NON-UNION

Updated May 2026
Full-time employees of the County of Northampton are afforded a package of benefitswhich includes the following:
Medical Insurance
Vision and Prescription
Dental
Life Insurance
Retirement
I. Medical Insurance

Coverage begins for the employee the first of the month following full-time employment for employees and their eligible dependents. Cost to the employee to participate in the plans varies by the coverage selection and number of dependents; and may be subject to collective bargaining, if a union member. The employee may also elect to opt out of the County's medical insurance if proof of coverage through the spouse's employer is provided. Under this arrangement, the employee is provided with an annual $1,500.00 opt out payment.
II. Vision and Prescription

Coverage begins for the employee the first of the month following full-time employment for employees and their eligible dependents. Copayments may vary, subject to collective bargaining, if a union member. Coverage under the vision plan varies and depends upon the employee's choice of doctor and frame selection.
III. Dental Coverage

Coverage begins for the employee the first of the month following full-time employment for employees and their eligible dependents. Copayments may vary, subject to collective bargaining, if a union member.
IV. Life Insurance

A life insurance policy is afforded to full-time employees beginning on the first day of employment, unless specified differently in a collective bargaining agreement. It remains in effect as long as the employee is actively employed and terminates upon resignation or retirement. $20,000 is afforded to all eligible employees.
V. Retirement

All full-time employees and part-time employees working more than 1000 hours per year qualify for County of Northampton retirement benefits, in which employees must contribute 5% of their earnings, and employees may choose to add additional voluntary contributions, not to exceed an additional 10%. Additionally, employees may participate in an optional deferred compensation plan (457(b)) which may provide present tax advantages and future retirement savings. Such arrangements are made directly with the providers and the County will administer payroll deductions only.
01

Each applicant must complete this supplemental questionnaire as a part of the applicant screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and that your responses can be verified from information included within the application?
  • Yes
  • No

02

Information to demonstrate your eligibility for this position must be provided on the application (i.e. relevant detailed experience and education). Resumes and cover letters will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for this position. Please click "yes" to demonstrate that you have read and understood this information.
  • Yes
  • No

03

Current Northampton County employees MUST detail ALL County work experience on their application. Failure to include correct work history and employment dates may result in the rejection of your application. If you need assistance with this information, please reach out to the Human Resources department BEFORE submitting your application. Please select "yes" to confirm your understanding of this requirement. If you are not a current County employee, please select "no".
  • Yes
  • No

04

Do you possess a valid and current driver's license with an acceptable driving record?
  • Yes
  • No

05

What is your highest level of education?
  • Less than High School
  • High School Diploma or Equivalent
  • Associate's Degree
  • Bachelor's Degree
  • Master's Degree or Higher

06

Have you successfully completed twelve (12) college credit hours of courses in sociology, social welfare, psychology, gerontology, criminal justice, or other related social sciences? *If you do not have County Caseworker 2 experience, please attach your transcripts for review. **If you do not have these 12 credits, you do not qualify for our Caseworker 2 position.You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
  • Yes
  • No

07

Do you have a bachelor's degree with major coursework in sociology, social welfare, psychology, gerontology, criminal justice, or other related social sciences? Note: Be sure to list your degree major in your education section and please attach your transcripts to your application for review. Failure to attach your transcripts could result in your application being rejected. *If you do not have a bachelor's degree, you will need four (4) years of related work experience to be equivalent; two (2) years if you have an associate's degree.You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
  • Yes
  • No

08

Do you have two (2) years of professional experience in public or private social work? Note: Be sure your job duties reflect this experience in your application.
  • Yes
  • No

Required Question

About the Company

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Northampton County

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