Cash Application Representative

History of the Company: Superior Ambulance Service started in 1959 with one ambulance and today is the largest independent, locally owned, and operated emergency medical services provider in the Midwest. Superior employs more than 3,500 licensed EMTs, Paramedics and Nurses, operating a fleet of more than 800 ambulances throughout Illinois, Indiana, Ohio, Michigan, and Wisconsin. Superior also provides Critical Care, helicopter, and fixed wing emergency medical transportation.

The Cash Application Representative, is responsible for posting received credits, zero-pays, understanding and processing revenue sources, and identifying and reporting revenue changes for clients. The Cash Application Specialist may perform clerical duties as needed, as well as participate in other projects or special assignments throughout the PBS Operations Department when appropriate. 

All representatives will conduct insurance verification as needed and are required to complete prebilling training to qualify for the role. 

Responsibilities of the EMS Cash Application Specialist 

• Post payments to respective patient accounts and balance to check, day and client. 

• Read, analyze and process EOBs from Commercial, Auto, Workman’s comp, Government insurances adding contractual credits as applicable. 

• Balance to check, day and client all payments that were posted daily. 

• Detail posted-payment specification in notes as needed. 

• File and maintain paperwork pursuant to Cash Application under Minimum Necessary and HIPAA regulations and standards. 

• Collaborate with other departments by researching payments upon request. 

• Post and balance refunds when needed. 

• Assist with the clerical duties of the Cash Applications Team, including other representative’s tasks when needed. 

• Fulfil other related duties, as assigned by managerial or supervisory staff. 

• Audit zero-pay EOBs and process withholdings; balancing the checks. 

• Always ensure accuracy and attention to detail. 

• Abide by client regulations and post accordingly. 

• Meet posting per hour/day metrics and pass Quality Assurance screenings. 

• Demonstrates knowledge and compliance of insurance, local, state, and federal billing. 

• Ability to complete tasks efficiently both individually and in a group environment. 

• Handle assigned correspondence fulfilling any other duties as assigned by managerial staff. 

Minimum Qualifications of the EMS Cash Application Specialist 

• High school diploma or equivalent accepted, College Preferred 

• A minimum of 1-2 years of experience in: 

• Revenue cycle collections required 

• Insurance payment processing 

• Insurance follow-up 

• Previous experience in EMS preferred, but not required. 

• Knowledge of CPT, ICD-9/10 and HCPCS codes. 

• Sharp intelligence of government payers and other commercial/managed care carrier rules and processes in a professional billing environment 

• Ability to “multi-task” and handle f air amount of stress when busy. 

• Ability to follow policies and procedures and identify outliers. 

• Ability to engage critical-thinking and identify trends. 

• Intermediate skills with Microsoft Office applications: Word, Excel · 

• Initiative to learn new tasks and the ability to apply acquired knowledge to future 

• duties· 

• Flexibility, adaptability, and accountability are necessary for optimum client results 

Computer and Other Office Qualifications of the EMS Cash Application Specialist 

• Computer literate. Must use multiple screens and systems simultaneously. 

• Able and/or willing to navigate project management platforms (Basic training provided). 

• Proficient in Word and Excel applications, and good keyboard and calculator typing skills (minimum 45 WPM, with a focus on accuracy). 

• Willingness to learn new material and the ability to implement changes efficiently. 

• Must have a good understanding of basic mathematical operations, as well as the ability to perform basic mathematical computations. 

• Detail oriented consistently. 

• Demonstrates problem solving abilities. 

• Possesses good organizational skills. Supports the guiding principles & vision by exhibiting the following behavior with staff, customers, patients, guest, and communities: 

• Excellence & Competence 

• Communication 

• Accountability 

• Responsiveness 

• Ownership 

Physical Demands:
While performing the duties of the job, the employee is consistently required to sit for extended periods; use hands, fingers, handle, feel; and talk, hear & see. The employee is frequently required to sit, stand and walk. The employee is occasionally required to reach with hands and arms. Specific vision abilities required by this job include the ability to adjust focus. The employee is occasionally required to work under high pressure in a fast-paced environment.

Work Environment:
While performing the duties of the job, the employee is regularly in verbal contact with others and constantly works face-to-face with and around others. The employee must be able to adapt to changing environmental conditions.

Check out our career site benefits page to learn about our comprehensive benefits options that include medical, vision, dental, 401k, disability, FSA, HSA, vacation and paid time off here: Benefits Page.

Superior Ambulance Service is committed to attracting and retaining the best talent. We are an Affirmative Action/Equal Opportunity Employer. Qualified applicants of all backgrounds are encouraged to apply. M/F/D/V