Cash Application Representative

Job Description

Summary

The Cash Application Representative is responsible for accurately posting and reconciling client payments across multiple channels while ensuring the timely resolution of payment discrepancies. This role is critical to maintaining accurate accounts receivable records, supporting healthy cash flow, and ensuring the integrity of financial data.

Key Responsibilities

• Apply and post customer payments received through ACH, wire transfers, lockbox, credit cards, checks, and other approved payment methods.
• Ensure payments are accurately and timely applied to the appropriate customer accounts.
• Research and resolve payment discrepancies, including unapplied cash, unidentified payments, and customer account issues.
• Monitor aging reports for unapplied and unidentified payments and take appropriate steps toward resolution.
• Collaborate with Accounts Receivable, Collections, Customer Service, Sales, and other internal teams to investigate and resolve payment-related issues.
• Maintain accurate customer account records and supporting documentation.
• Support month-end and year-end closing activities, including account reconciliation and reporting.
• Identify opportunities to improve payment-application processes and recommend workflow enhancements.
• Respond to internal and external payment inquiries in a timely and professional manner.

Required Qualifications

• High school diploma or equivalent.
• Ability to accurately process financial transactions and identify discrepancies.
• Ability to research payment discrepancies, identify causes, and determine appropriate resolution steps.
• Ability to organize multiple priorities and complete time-sensitive payment processing and reconciliation activities.
• Working knowledge of Microsoft Excel and Microsoft Office applications.
• Ability to communicate payment issues and resolutions clearly with customers and internal business partners.
• Ability to work independently and collaborate effectively with cross-functional teams.

Preferred Qualifications

• Experience in cash application, accounts receivable, cash posting, payment processing, banking operations, or a related accounting function.
• Experience using ERP, accounting, or financial management systems.
• Experience using electronic payment platforms.
• Experience processing a high volume of financial transactions.
• Experience supporting account reconciliations or month-end/year-end closing activities.
• Relevant education or experience in accounting, finance, business administration, payment processing, or a related area.

Expected compensation for this role is $19.00 - $21.00 hourly with opportunity for a quarterly discretionary bonus. Actual compensation will be determined based on skills, experience, qualifications, and location.

What We Offer

• People-Focused Culture
• Competitive Pay & Quarterly Incentives
• Comprehensive Benefits, 401k & Wellbeing Programs (link for details)
• Paid Time Off & Holidays
• Professional Development & Career Growth Opportunities

Equal Employment Opportunity & Accessibility Array is committed to providing equal employment opportunities to all individuals. We ensure that all hiring decisions are made without unlawful consideration of any person's race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, veteran status, disability, genetic information, marital status, citizenship, ancestry, or any other basis protected by applicable local, state, provincial, or federal law.

We are dedicated to making our application process accessible. If you require an accommodation or assistance due to a disability, please notify us. Your request will be handled confidentially, and your application status will not be negatively affected.

We strive to maintain a diverse, inclusive, and fair workplace where all team members are valued and respected.

Background Check & Work Eligibility All persons hired will be required to complete a background check consistent with applicable law and provide proof of eligibility to work in the country of the job location. Background check results will be considered on an individualized basis in accordance with applicable fair-chance hiring requirements.