Cash Application Specialist
High Point, NC
Direct Hire
Monday-Friday 8am-5pm (offers rotating hybrid schedule)
$43,000-$45,000
We are seeking a detail-oriented, analytical, and highly organized Cash Application Specialist to join our team. This role plays an important part in maintaining accurate customer accounts, supporting cash flow, and ensuring customers have timely access to available credit.
The ideal candidate thrives in a fast-paced, high-volume environment, enjoys solving problems, and takes pride in getting the details right.
You’ll be responsible for researching, resolving, and accurately applying customer payments received through checks and wires while working closely with customers, internal teams, and clients.
This is an excellent opportunity for someone with experience in cash applications, accounts receivable, payment processing, credit, or accounting operations who enjoys a position that combines financial accuracy, research, problem-solving, and customer service.
What You’ll Do
- Accurately process customer payments received by check and wire transfer, ensuring payments are applied to the correct customer accounts.
- Research payment and remittance information using internal systems, web-based resources, customer portals, email, client profiles, checklists, and other available resources.
- Process a high volume of customer payments while maintaining exceptional accuracy and attention to detail.
- Apply a minimum of 80 checks per day while meeting established productivity and quality expectations.
- Process assigned chain-store payments and ensure payments are applied within 48 hours, unless otherwise authorized.
- Review customer OAPs and supporting information prior to creating chargebacks.
- Perform duplicate cash postings for designated factoring/refactoring transactions.
- Research and resolve unidentified, incomplete, or unusual payments before requesting assistance.
- Create customer-related OAPs when appropriate based on completed research.
- Document all pertinent payment information in the Payment Comment feature within RAPID.
- Communicate effectively with Customer Service Representatives regarding client-related OAPs and payment issues.
- Respond promptly and professionally to customer, client, and internal inquiries.
- Retrieve payment remittances from customer websites and other external sources.
- Review EDI 820 electronic remittance information and identify errors that could impact the accuracy or timeliness of cash application.
- Escalate unusual, questionable, or potentially problematic transactions to Customer Service or management.
- Maintain a high standard of professionalism when communicating with customers, clients, and internal teams.
- Collaborate with cross-functional teams to resolve payment discrepancies and account issues.
Required Qualifications
- High school diploma or equivalent required; associate or bachelor's degree in Accounting, Finance, Business, or a related field is preferred.
- 1–3+ years of experience in cash application, accounts receivable, accounting, payment processing, billing, credit, or a related financial operations role.
- Strong mathematical and analytical skills with exceptional attention to detail.
- Demonstrated ability to work accurately in a high-volume, deadline-driven environment.
- Strong research and problem-solving skills with the ability to independently investigate payment discrepancies.
- Ability to interpret checks, remittance information, account records, and payment documentation.
- Strong computer skills and the ability to learn proprietary financial systems and technology quickly.
- Proficiency with Microsoft Excel, Outlook, and other Microsoft Office applications.
- Strong written and verbal communication skills.
- Ability to prioritize multiple assignments while consistently meeting deadlines.
- Demonstrated ability to work independently while also collaborating effectively within a team.
- Strong organizational skills and the ability to maintain accurate documentation.
- High level of integrity and discretion when handling financial information.
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