Job Overview:
Pay Range: $17.50hr - $22.50hr
Requirement/Must Have:
- High School diploma.
- 3+ years of experience in cash application or insurance related processes.
- SAP knowledge and experience.
- High level knowledge of MS Excel.
- Ability to quickly grasp and retain information and concepts.
- Minimum keystroke per hour requirement of 10,000 alpha and numeric with less than 2% error rate.
- Strong verbal and written communication skills.
- High level of detail orientation, ability to work well under pressure and multi-task/prioritize issues.
- Flexibility working in both a team and individual environments.
- Completion of General Compliance training.
- Completion of HIPAA training.
- Completion of Fraud, Waste, and Abuse training.
- Completion of Security Essentials training.
- Completion of Introduction to Phishing training.
- Completion of Model of Care, ODAG, FSL Fraud Integral Staff training, and CA Fair Claims training.
Responsibilities:
- Accurately and timely processes simple to complex incoming payments to customer invoices/accounts.
- Effectively researches and resolves cash application issues using appropriate systems and with internal teams as needed.
- Understands and quickly processes changes resulting from new systems, plans, and benefit designs.
- Consistently meets or exceeds agreed upon business objectives in productivity, accuracy and cycle time.
- Proactively works with manager to develop a self-remediation plan when standards are not being met.
- Works with manager to provide strong customer service and communication with internal and external clients.
- Communicates with manager, team members, and clients regarding issues in a timely manner and escalates as necessary to management.
- Runs assigned queries and reports weekly / monthly.
Nice to Have:
- Previous AS400 knowledge and experience.
- Detailed working knowledge of basic computer operations and systems, including Web-based search engines, Windows, and Microsoft Office products.
- Prior experience or knowledge of vision benefits and/or insurance industry.
Skills:
- Cash Application.
- Insurance Processing.
- SAP.
- MS Excel.
- Data Entry.
- Customer Service.
- AS400.
- Microsoft Office.
Qualification And Education:
Benefits:
Our Benefits Include:
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Health Savings Account (HSA)
- Disability Insurance (Short-Term and Long-Term)
- Life and AD&D Insurance
- Paid Sick Leave (where required by applicable state or local law)
- Supplemental Insurance Plans
- Identity Theft Protection
- Pet Insurance
- Employee Wellness Programs
- Employee Assistance Program (EAP)
- Career Growth and Professional Development Opportunities
Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.
About Cynet Systems
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.
As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.