Cash Collection Associate

Position Summary:

***This Position is Open to EST and CST Time Zones.***

The Cash Collection Associate reports to the US Credit & Collection Manager and is responsible for supporting the execution of the accounts receivable collection process for the Zoetis U.S. customer portfolio. This role focuses on reducing outstanding receivables, resolving payment issues, maintaining strong customer relationships, and ensuring compliance with established credit policies and financial performance metrics.

Key Responsibilities:

• Conduct daily outbound collection activities by contacting delinquent customers regarding past-due balances and securing payment commitments.

• Negotiate and establish appropriate payment arrangements in accordance with Zoetis Credit Policy when full payment cannot be obtained.

• Maintain positive customer relationships while effectively managing collection efforts and minimizing aged receivables.

• Investigate and follow up on customer disputes, deductions, delayed payments, and other issues impacting invoice settlement.

• Partner closely with the Credit Team to review customer accounts, communicate with Sales Representatives, and identify accounts that may require credit holds.

• Collaborate with cross-functional teams including Customer Service, Cash Application, Master Data, Tax, Sales, and Zoetis Loyalty to resolve payment-related issues.

• Proactively identify high-risk and problem accounts, escalating unresolved matters to the Credit Lead Associate and Credit & Collection Manager as needed.

• Support collection activities that may involve external collection agencies when appropriate.

• Complete assigned projects and initiatives, including:

  • Quarterly Old Items List reviews

  • Credit Card Auto Pay decline management

  • E-Check rejection follow-up

  • EZPay rejection resolution

• Ensure accurate and timely reporting of financial metrics while meeting established Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).

Qualifications:

Required

• High School Diploma or equivalent.

• Minimum of one (1) year of Accounts Receivable or Collections experience.

• Strong verbal and written communication skills.

• Basic proficiency with Microsoft Office applications, including Excel and Word.

Preferred

• BachelorBBTE

  About Zoetis
  
  At Zoetis, our purpose is to nurture the world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture and commercialize vaccines, medicines, diagnostics and other technologies for companion animals and livestock. We know our people drive our success. Our award-winning culture, built around our Core Beliefs, focuses on our colleagues' careers, connection and support. We offer competitive healthcare and retirement savings benefits, along with an array of benefits, policies and programs to support employee well-being in every sense, from health and financial wellness to family and lifestyle resources.

  Notice: Zoetis Recruiters will contact candidates via email from an address ending in @zoetis.com and may also initially connect with candidates through LinkedIn, including LinkedIn InMail. Zoetis does not use Gmail, Outlook, Yahoo, or other web-based/generic email domains to communicate about job opportunities, interviews, or offers of employment. If you receive a recruitment-related email message claiming to be from Zoetis that does not come from @zoetis.com, please treat it as suspicious. For your security, do not reply, click links, open attachments, share personal or financial information, or send money in response to unexpected or questionable recruitment communications.

  Global Job Applicant Privacy Notice