Cash Posting Specialist

 Our Mission

All of us, for each of you, every time.

Our Vision

Together, serving as the trusted regional healthcare partner.

Our Values 

Listen~Love~Respect~Excel~Innovate

At Samaritan, we do more than deliver healthcare—we make a meaningful difference in the lives of our community every day. We’re committed to creating an exceptional workplace where professionals feel valued, supported, and inspired to provide outstanding care to every patient we serve.

The Cash Posting Specialist is responsible for leading processes and initiatives in the Accounts Receivable (A/R) payments and cash application space. This position works closely with other A/R stakeholders and is expected to become an expert in both the present day operations and the future business needs and to apply industry expertise to: (1) build customer-centric processes that improve productivity, reduce costs and errors; (2) influence technology priorities and requirements; (3) drive initiatives and projects to make it easier for customers to make payments; (4) assist with the launch of new tools, processes and programs; and (5) develop and propose ideas for continuous improvement. The professional in this position utilize business and technical knowledge to ensure accuracy of A/R entries and data and facilitate remediation activities when necessary. This includes handling, processing and depositing cash receipts and the processing of paper and electronic remittance advices in order to ensure prompt and accurate recording of payments to patient accounts, including reconciliations to the general ledger as well as other analyses and month-end procedures. The Cash Posting Specialist will ensure A/R daily interfaces from the bank, clearinghouse, and other applications run successfully.

This is a full-time remote position that will be required to come on-site for onboarding and equipment pick-up (2 DAYS ONLY). This is a full-time role working Monday-Friday from 8:00 AM – 4:30 PM PST.

ESSENTIAL FUNCTIONS

1. Timely and accurately post a high volume of patient payments and insurance payments and adjustments via electronic file, paper remittances, credit cards, and MyChart.
2. Complete remittance and credit card reconciliation on a (business) daily basis.
   1. Download daily activity from bank.
   2. Verify automated upload for accuracy, or manually key when necessary.
   3. Complete load functions (or key) and verify remittances.
   4. Review aging report to proactively identify missing checks or remittances.
3. Ensure individual participation and achievement of Key Performance Indicators as established by leadership.
4. Alongside the Patient Financial Services Coordinator and Revenue Cycle Director, develop processes to ensure adherence to Samaritan policies and procedures, prioritizing opportunities to create standardization and efficiency. Proactively identify inefficiencies and support process improvement efforts with underlying root causes.
5. Prepare, analyze, and explain variances in cash application metrics including revenue, A/R, bad debt and cash posting goals.
6. Develop and manage strategic relationships with 3rd party providers/vendors as appropriate (i.e., agencies such as Central Bonded, Armada, Zelis, InstaMed)
7. Work with internal cross-functional teams to optimize solutions that facilitate accurate payment/adjustment application to patient accounts.
8. Innovation of information technology, embrace new solutions that can be leveraged to support future business growth.
9. Problem solving skills, resourcefulness and intellectual curiosity; demonstrating a sense of urgency and agility in addressing tasks and projects.
10. Assists in training new employees in best practices and fulfillment of job duties.
11. Identifies, resolves or escalates issues with a sense of urgency related to cash posting and or collection.
12. Works on special projects when necessary. 
13. Ensure that established month end closing time frames are met.
14. Ability to troubleshoot problems and issues that arise within the cash management function.
15. Review and resolve unidentified/undistributed payments or credits as they occur.
16. Research and provide documentation to leadership for internal and external auditors.
17. Maintains professional growth and development through seminars, workshops and professional affiliations to keep abreast of latest trends in field of expertise.
18. Ensures no injuries to self or others by following safe work practices and policies.  This includes, but is not limited to:  security and safety, understanding of MSDS, equipment, infection control, fire, disaster, safe lifting and body mechanics.
19. Ensures self-compliance with organization policies and procedures, as well as labor agreements.
20. Ensures the interface with team members and other support groups is conducted in a courteous and efficient manner conducive with the organization’s values.
21. Conducts self in a professional manner and ensures personal appearance meets the standards necessary to perform the job function while representing the organization.
22. Ensures that additional accountabilities, as may be required by management, be handled in a manner necessary to meet organizational standards.

WORK ENVIRONMENT

The professional in this position reports to the Director of Revenue Cycle and will closely interact with the Patient Financial Services Coordinator, Revenue Cycle Informatics, Accounting, and Finance, as well as other department professionals.

EDUCATION & EXPERIENCE

• Education:

1. Minimum High School Diploma required with a minimum of three (3) years of experience in Finance, Accounts Payable/Receivable, Accounting, Collections, Business Operations, or related industry experience.
2. Associate’s degree preferred.

• Experience:

1. Minimum of one (1) year of experience in healthcare data entry with an intuition for numbers, high degree of accuracy and attention to detail. Must have experience with interpretation of payor remittance and/or explanation of benefits.

• Skills/Competencies:

1. Proficient in the use of a calculator and be able to 10-key by touch accurately.
2. Results driven with a strong ownership and accountability for deliverables is required.
3. Knowledge of card payment industry, cash flow, back end revenue cycle processes and reconciliation, advanced business operations and track record of process improvement.
4. Demonstrates competency on equipment listed on department specific checklist.
5. Critical thinking skills: Seeks resources for direction, when necessary. Performs independent problem solving. Decision-making is logical and deliberate.
6. Performs actions that demonstrate accountability. Exercises safe judgment in decision-making. Practices within legal and ethical guidelines.
7. Demonstrates competency in ability to care for customers/patients across the age continuum.

PHYSICAL REQUIREMENTS

1. Occasional standing, walking, lifting, reaching, kneeling, bending, stooping, pushing and pulling.
2. Manual dexterity, light physical effort, ability to lift/carry up to 50 lbs. (supplies, equipment).
3. Good reading eyesight.
4. Ability to communicate using verbal and/or written skills for accurate exchange of information with physicians, nurses, health care professionals, patients and/or family, and the public.

As a Samaritan professional, you will be asked to commit to being part of a culture grounded in our Mission, Vision, Values, and Strategy that brings service and operational excellence to life each day while creating an exceptional experience for our patients, professionals, physicians, and students. Additionally, how we present ourselves matters, and adherence to our Professional Appearance Policy reflects the pride, respect, and professionalism we bring to those we serve.