Overview:
With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America’s workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to employers and exceptional care to their employees.
The CBO Supervisor is responsible for the day-to-day activities of assigned Central Billing Office (CBO) department staff. The supervisor ensures maximum productivity, completion and resolution of assigned projects and duties to achieve established monthly and quarterly accounts receivable goals.
Responsibilities:
- Identify, analyze, and manage all issues pertaining to accounts receivable and customer service inquiries
- Coordinate, assign, audit and supervise work within departments to ensure productivity standards and goals are consistently met
- Establish and maintain productive relationships with key resources including managers as well as external payers
- Participate in weekly AR calls; coordinate activities and share responsibility for projects with other key AR staff
- Establish and maintain the necessary billing and receivables tracking systems to maximize collections and cash flow
- Work with accounting managers to determine the level of automation possible and the necessary personnel to achieve collection goals
- Oversee monthly A/R reporting requirements
- Ensure all cash, A/R reconciliations and sales related adjustments are accurate and performed in a timely fashion
- Supervise staff including performance management, salary planning and administration, training and development, workflow planning, hiring and placement, and disciplinary actions
- Implement and maintain department compliances with new and existing policies and procedures
- Ensure timely completion of month-end duties
- Review and analyze weekly past due receivables
- Monitor cash application activities to ensure timely processing
- Review department’s productivity within Concentra policies and the CBO’s targets
- This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice
Qualifications:
- Associate degree in accounting, finance or business administration, or equivalent job-related experience and/or education
- In lieu of undergraduate degree, the ratio is 1:1 meaning one year of college equals one year of work experience and vice versa
- Customarily has at least three years of progressive revenue cycle experience in accounts receivable, billing or cash application
- Six months of team leadership and/or management experience required
- Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
- Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
- Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
- The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
- Communication and customer service skills, both oral and written
- Leadership skills
- Ability to take initiative and make decisions
- Knowledge of assigned state(s) workers compensation rules and regulations
- Broad knowledge of desktop computer applications
- Strong understanding of corporate accounting and internal control procedures
- Knowledge of accounting and financial reporting software
- Proficient in Microsoft Word and Excel Knowledge
- Strong analytical and problem-solving skill
- Attention to detail
- Team player, self-starter able to work with little supervision
- Sensitivity to the needs of every individual to be treated with respect and fairness
- Ability to maintain a professional demeanor and confidentiality
- Organizational and multi-tasking skills
- Budget responsibility
Additional Data:
- 401(k) with Employer Match
- Medical/Vision/Prescription/Dental Plans
- Life Insurance/Disability
- Paid Time Off
- Colleague Referral Bonus Program
This position is eligible to earn a base compensation rate in the range of $27.00 to $31.00 hourly depending on job-related factors as permitted by applicable law, such as level of experience, geographic location where the work is performed, and/or seniority.
- External candidates: submit your application on concentra.com/careers
- Current colleagues: visit the internal career portal on the main page of MyConcentra to apply
Concentra is an Equal Opportunity Employer, including disability/veterans
Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.