Cash Receipts Specialist

Company Overview

Headquartered in Glen Mills, Pennsylvania, New Carbon Company dba Golden Waffles is the largest supplier of waffle irons and waffle mix to the hospitality and foodservice industry. The Company provides a comprehensive turnkey waffle program consisting of mixes, toppings, and flavorings along with waffle iron equipment and related maintenance to over 40,000 customer locations throughout North America and the rest of the world. The Company's renowned irons and mixes have been used in leading restaurants, hotels, colleges, corporate environments, and theme parks for over 85 years.

As a complete B2B2C solution provider for the waffle category, the Company enables customers the ability to offer their guests a consistently high-quality, delicious product at high margins without the typical obstacles associated with serving waffles. Golden Waffles’ well-established geographic footprint provides coast to coast coverage in the U.S. and a global distribution partner network that can service customers across the U.S. and in ~45 countries.

Golden Waffles employs ~270 associates with a geographically dispersed route delivery team of ~115. Over 80 distribution centers are located across the United States along with a waffle iron manufacturing and refurbishment center in South Bend, Indiana to ensure prompt distribution to all customers.

Job Summary

The Cash Receipts Specialist is responsible for accurately recording and reconciling incoming payments and managing the cash receipts process. This role plays a critical part in ensuring the financial integrity of our organization by maintaining precise records and supporting the finance team with various accounting tasks.

Essential Duties and Responsibilities

Cash Receipts Processing

• Receive and record all incoming payments (checks, cash, ACH, wire transfers, credit card, and lockbox deposits) accurately and promptly.
• Reconcile cash postings for accuracy and investigate any discrepancies or unallocated receipts.
• Process high-volume daily cash receipts and apply them to customer accounts, either crediting or debiting as appropriate.
• Enter and post batches of receipts to the general ledger in a timely manner.
• Prepare daily cash receipts and ensure they are deposited into the correct accounts.
• Verify and reconcile cash receipts to the general ledger.
• Follow established internal controls and segregation-of-duties procedures for cash handling, including dual-control verification and adherence to authorization limits.

Reconciliation and Reporting

• Reconcile bank statements and cash accounts regularly.
• Prepare and maintain detailed records of all transactions.
• Assist in month-end closing processes by providing accurate and timely information.
• Track and report key cash application metrics, including aging of unapplied/unallocated cash and percentage of receipts auto-applied, to support department performance goals.

Customer Interaction

• Communicate with customers regarding payment discrepancies and resolve issues promptly.
• Provide excellent customer service to both internal and external stakeholders.

Compliance & Documentation

• Ensure all cash handling procedures comply with company policies and regulatory requirements.
• Maintain confidentiality and security of financial data and documentation.

Team Collaboration

• Collaborate with other departments to resolve payment issues.
• Provide support for finance-related projects and initiatives.
• Assist in the continuous improvement of cash applications processes.

Position Requirements

• High School Diploma or equivalent required.
• Associate’s degree in accounting, or similar field of study preferred.
• Minimum 3 years’ experience in cash application, collections, payment/bank reconciliation, accounts receivable, credit analyst or related role.
• Experience with accounting software and ERP systems (e.g., SAP, Oracle, NetSuite, or Microsoft Dynamics) and cash application/lockbox processing tools preferred.
• Strong attention to detail and accuracy.
• Excellent organizational and time management skills.
• Proficient in Microsoft Office Suite, especially Excel.
• Strong communication and interpersonal skills.
• Ability to handle confidential information with integrity.
• Strong mathematical aptitude and analytical/problem-solving skills for identifying and resolving posting discrepancies.
• Ability to work extended hours as needed during month-end, quarter-end, and year-end close

Supervisory Responsibility

This position has no supervisory responsibility.

Work Environment & Physical Demands

This role is primarily performed in a standard office environment and requires extended periods of sitting, computer use, and repetitive data entry. Occasional lifting of up to 10 lbs (e.g., mail, deposit bags, files) may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

Other Duties

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role. Duties, responsibilities, and activities may change, or new ones may be assigned, at any time with or without notice.