We are seeking a detail-oriented, reliable, experienced supervisor to join our growing team. In this position, you will play a key role in managing all aspects of our restaurant business. You will be expected to deliver a high-quality experience to our guests and motivate our staff to ensure excellent customer service. Supervisors will be responsible for maintaining quality and increasing profitability. Exceptional management skills and a strong understanding of customer service are a must.
Duties and Responsibilities
Oversee all front and back of the house restaurant operations
Ensure customer satisfaction through promoting excellent service
Respond to customer complaints tactfully and professionally
Maintain quality control for all food served
Analyze staff evaluations and feedback to improve the customer’s experience
Project future needs for goods, kitchen supplies, and cleaning products; order accordingly
Oversee health code compliance and sanitation standards
Look for ways to cut waste and decrease operational costs
Generate weekly, monthly, and annual reports
Train new employees and provide ongoing training for all staff
Attend quarterly P&L meetings
Requirements and Qualifications
High school diploma required; associate’s or bachelor’s degree in Business Administration or Hospitality preferred
Significant work experience in the hospitality industry and in management
Front and back of house experience is a plus
Strong working knowledge of food and beverage service